SAMAA ABDELWANIS

Administrative Operations & Protocol Coordinator

Administrative operations and protocol coordination professional with proven experience supporting senior leadership, managing confidential VIP logistics, and coordinating cross-functional teams in structured, high-responsibility environments. Delivers precision in executive scheduling, payroll processing, and operational reporting—maintaining zero-error accuracy and strict discretion under pressure. Recognized for coordinating advance preparation and service coverage for three presidential villas during the 2023 Arab Presidential Summit, processing payroll for 40+ employees across 18 consecutive monthly cycles with zero discrepancies, and achieving a 98% same-day resolution rate for 200+ monthly operational requests via Salesforce GXP. Combines disciplined administrative execution with real-time problem solving, bilingual communication, and strict compliance adherence. Through independent practice, coordinates end-to-end logistics, secures government permits, and manages real-time itinerary adjustments for international delegations of up to 23 participants. Seeking a coordinator-level role where ownership, accuracy, and discretion directly support executive operations and protocol readiness within Arab diplomatic missions, multinational corporations, or structured regional organizations in Cairo.

Cairo, Egypt
0
Languages
0
Skills
Work Experience
Client Operations & Logistics Coordinator
Cairo, Egypt
Sep 2024 — Present
  • Orchestrate end-to-end schedules, transportation, and daily logistics for Cairo, Egypt international delegations of up to 23 participants
  • Secure government permits, entry approvals, and compliance documentation in strict accordance with official regulations
  • Execute real-time schedule adjustments and resolve logistical disruptions to ensure uninterrupted service continuity across multiple vendors
  • Facilitate bilingual (Arabic/English) client liaison for over 50 clients, itinerary planning, and post-event service follow-up.
  • Uphold active professional licensing, accurate operational records, and independent compliance reporting
Administrative Assistant
National Organization for Management and Investment (Ministry of Defense Environment)Capital, Egypt
Dec 2022 — Jun 2024
  • Coordinated advance preparation and service coverage for three presidential villas during the 2023 Arab Presidential Summit, ensuring zero protocol deviations for over 200 high-profile guests
  • Directed weekly scheduling for four senior managers and the Front Office Director, optimizing shift coverage and maintaining seamless operational alignment
  • Processed attendance, leave, overtime, and payroll inputs for 40+ staff across 18 consecutive monthly cycles using OASIS and H2O, maintaining zero discrepancies
  • Resolved 200+ monthly operational requests via Salesforce GXP, achieving a 98% same-day resolution rate and delivering daily action reports to EXCOM
  • Trained 15+ personnel across Front Office, Housekeeping, Engineering, and Room Service on SOPs and system workflows, accelerating onboarding timelines by approximately 20%
  • Drafted executive correspondence, meeting minutes, operational logs, and management reports while safeguarding confidential guest records and compliance files under strict security protocols
  • Oversaw 200+ monthly maintenance and service requests through Salesforce GXP, coordinating cross-department follow-up, tracking progress, and supporting timely resolution and accurate documentation
  • Administered system access provisioning and coordinated help-desk escalations to resolve technical bottlenecks and maintain platform compliance, improving system uptime by 15%
  • Fielded daily executive communications and routed complex inquiries to appropriate departments, preserving operational discretion and response efficiency, resulting in a 40% reduction in communication delays
  • Reviewed and coordinated 200+ monthly operational requests through Salesforce GXP, identifying workflow bottlenecks and improving cross-department follow-up and service continuity.
Licensed Operations & Client Logistics Coordinator
Cairo, Egypt
Aug 2020 — Dec 2021
  • Coordinated private client arrangements from arrival to departure, managing Cairo, Egypt airport transfers, local movement, scheduling, and daily logistics for international guests
  • Processed government permits, entry approvals, and compliance documentation in line with official regulations
  • Managed real-time schedule adjustments, resolved operational disruptions, and maintained service continuity across multiple vendors and locations
  • Delivered professional bilingual communication for itinerary planning, service follow-up, and client liaison for an average of 10 clients.
  • Maintained active professional licensing, accurate operational records, and independent compliance reporting
Skills
Protocol & VIP CoordinationExecutive Calendar ManagementConfidential AdministrationCross-Functional Follow-UpPayroll & Attendance ProcessingOperational Reporting & EXCOM DocumentationReal-Time Logistics ManagementCompliance & Permit ProcessingBilingual Communication (Arabic/English)Process Improvement & Staff TrainingVendor ManagementWorkflow Optimization
Education
Bachelor of Tourism Guiding
Future Academy – Higher Future Institute For Specialized Technological Studies
2010 — 2013Very Good
Languages
Arabic
Native
English
Intermediate
French
Basic
Core Competencies
Protocol & VIP Coordination
Executive Calendar Management
Confidential Administration
Cross-Functional Follow-Up
Payroll & Attendance Processing
Operational Reporting & EXCOM Documentation
Real-Time Logistics Management
Compliance & Permit Processing
Bilingual Communication (Arabic/English)
Process Improvement & Staff Training
Vendor Management
Workflow Optimization
Licenses & Training
Licensed Tourist Guide
Egyptian Tourist Guides Reservation and Ticketing Ministry of Tourism and Syndicate Membership Diploma Antiquities, Egypt (2020)
Leaders Aviation Academy (2018)
International Computer Driving Licence (ICDL) 2017
Leaders Aviation Academy
2018
International Computer Driving Licence (ICDL)
2017
Systems
Microsoft Office (Word, Excel, Outlook) | Opera PMS | Salesforce GXP | OASIS | H2O
Licenses & Certifications
Licensed English-Speaking Tourist Guide
Ministry of Tourism and Antiquities, Egypt | 2024
Professional Tourist Guide License
Egyptian General Tourist Guides Syndicate | 2024
Tourist Guidance License Training Course
Egyptian General Tourist Guides Syndicate | 2024
Reservation & Ticketing Diploma
Amadeus System, Leaders Aviation Academy, Grade A+ | 2018
Preparation for ICDL
e-Planet Educational Services | 2017
General English Course
Academic System for Educational Basics, E1 to E12, Average Score 90%, Very Good | 2016