SALIKA MEHEK

IT Infrastructure Engineer

IT Infrastructure and Systems Support professional with experience supporting enterprise IT operations, infrastructure services, virtualisation, Windows environments, Microsoft 365, endpoint management, networking and technical support across the UK and India. Experienced in supporting Nutanix and VMware virtualisation environments, Windows-based systems, Microsoft Entra ID, Intune, Exchange Online, endpoint deployment, backup and recovery, infrastructure monitoring, patch management and TCP/IP networking. Experienced in troubleshooting infrastructure and system issues, supporting high-availability technology environments, maintaining technical documentation and operational procedures, and collaborating with EUC, Network, Security and technical teams. Practical experience contributing to infrastructure upgrades, lifecycle management, automation and continuous improvement initiatives. Strong interest in enterprise infrastructure engineering, resilient technology services, infrastructure modernisation and operational improvement.

Galashiels, Scotland, UK
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Language
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Skills
Work Experience
IT Support & Operations Assistant
Teknowledge Ltd.UK
09/2025 — 03/2026
  • Provided first-line and second-line support for users with hardware and software issues.
  • Diagnosed and resolved an average of 30 incidents weekly, escalating complex cases when necessary.
  • Managed endpoint configuration and software deployment, overseeing the device lifecycle.
  • Administered user accounts and managed access permissions.
  • Kept detailed records of incidents and resolutions to support operational continuity.
  • Conducted routine system maintenance and operational checks to ensure performance.
  • Collaborated with EUC, Network, and Security teams to align technology services with business needs.
  • Adhered to IT security and compliance procedures.
  • Identified 15 opportunities to streamline processes and reduce recurring issues.
  • Assisted in technology upgrades and new system implementations, focusing on high-availability infrastructure.
  • Developed technical documentation, including PowerShell automation scripts and server lifecycle management processes.
IT Infrastructure & Systems Support Executive
MK AGROTEC LTDINDIA
01/2024 — 08/2025
  • Supported day-to-day IT infrastructure and systems operations, ensuring reliable availability of technology services across the organisation, including Nutanix and VMware environments.
  • Provided technical support for Windows-based systems, desktops, laptops, peripherals and business applications, including Exchange Online.
  • Investigated and resolved hardware, software, connectivity and system-access issues.
  • Assisted with administration and maintenance of user accounts, permissions and access controls.
  • Supported endpoint deployment, configuration, software installation, updates and lifecycle management.
  • Performed routine system checks and monitored infrastructure performance to identify potential issues.
  • Troubleshot TCP/IP, LAN and network connectivity problems.
  • Assisted with system upgrades, patching and maintenance activities.
  • Supported data backup and recovery procedures and maintained appropriate operational records, ensuring high availability and disaster recovery protocols.
  • Maintained IT asset information, technical documentation, troubleshooting records and standard operating procedures.
  • Worked with internal teams and external technical suppliers to resolve complex technical issues.
  • Followed IT security, access-control and data-protection procedures.
  • Identified recurring technical issues and contributed to improvements in operational processes.
  • Supported technology-related projects, infrastructure upgrades and continuous improvement initiatives.
  • Provided guidance to users on systems, applications and IT best practices.
Skills
IT Infrastructure ManagementServer & Storage InfrastructureWindows ServerRed Hat LinuxInfrastructure MonitoringServer Lifecycle ManagementPatch ManagementSystem MaintenanceCapacity MonitoringHigh-Availability InfrastructureNutanixVMwareVirtualisation InfrastructureVirtual Machine SupportInfrastructure Resource MonitoringMicrosoft 365Microsoft Entra IDMicrosoft IntuneExchange OnlineActive DirectoryEndpoint ManagementUser & Access ManagementDevice Deployment & ConfigurationTCP/IPLAN NetworkingDNSDHCPNetwork TroubleshootingConnectivity TroubleshootingCore Infrastructure ServicesBackup & RecoveryDisaster Recovery SupportRecovery ProceduresInfrastructure ResilienceOperational ContinuityPowerShellProcess AutomationSoftware DeploymentIncident ManagementTechnical DocumentationStandard Operating ProceduresContinuous ImprovementInfrastructure Upgrades
Education
Master of Arts, Interior Architecture and Design
Heriot-Watt University
2025 — Expected 2026
Bachelor's Degree, Architecture
Mysore School of Architecture
Languages
English
Fluent
References available upon request.
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