Safiah Hakim

Administrator and HR professional with over 10 years of high-volume customer service, HR administration, and operational support experience. Skilled in recruitment, payroll support, and compliance, with proven ability to manage sensitive situations and maintain accurate records. Currently operating a recruitment consultancy and seeking to leverage expertise in a structured HR or administrative role.

Leicester
0
Skills
0
Certifications
Work Experience
Recruitment Consultant
Riverstone
Dec 2025 — PresentCurrent
  • Coordinated with HR teams to streamline recruitment processes, enhancing candidate experience and overall efficiency
  • Oversee full-cycle recruitment across multiple regions, managing sourcing, screening, coordination, and successful candidate placement
  • Partner directly with clients to understand hiring needs, project requirements, and team dynamics, delivering high-quality, well-matched candidates
  • Built and managed structured candidate pipelines, ensuring accurate records and a smooth hiring process
  • Operated in a self-managed environment with strong organisation and accountability, prioritising and delivering results effectively
Customer Resolution Specialist (Manager Escalations)
Superdrug
Sep 2022 — Dec 2025
  • Handle complex, high-level customer complaints escalated from stores across Superdrug, Savers, and Superdrug Mobile
  • Provide multi-channel support via phone, email, and live systems, ensuring prompt and professional resolution
  • Identify root causes of issues and collaborate with internal teams to prevent repeat complaints
  • Maintain detailed records of cases, ensuring accuracy and compliance
  • Work effectively under pressure, managing sensitive and urgent situations calmly
Insurance Customer Advisor
Aviva
Aug 2021 — Sep 2022
  • Managed high-volume inbound calls relating to car insurance policies and customer enquiries
  • Advised customers in line with FCA regulations, ensuring compliance and accuracy
  • Processed payments, renewals, and policy updates using CRM systems
  • Maintained accurate and detailed customer records
Events & Customer Experience Supervisor
Peepul Enterprise
Nov 2018 — Oct 2021
  • Supervised operations and coordinated staff for events and community services
  • Managed bookings, enquiries, and customer communications
  • Provided administrative support including reporting, scheduling, and documentation
  • Liaised with vendors and stakeholders to ensure smooth operations
Optical Practice Administrator
Eyes Right
Oct 2015 — Oct 2018
  • Managed front desk operations including appointments, patient enquiries, and records
  • Maintained accurate data in line with clinical and confidentiality standards
  • Processed payments and handled administrative tasks to support clinical staff
HR Administrator & Payroll Assistant
City & County Healthcare Group
Feb 2012 — Sep 2015
  • Supported payroll for 200+ employees, handling payslips and resolving queries
  • Coordinated recruitment processes including screening applications and scheduling interviews
  • Maintained employee records and ensured compliance with company policies
  • Assisted with onboarding documentation and HR administration tasks
Skills
HR AdministrationHigh-Volume Call HandlingComplaint ResolutionData EntryRecord ManagementComplianceCRM SystemsPayroll SupportCustomer ServiceCommunicationOrganisationMicrosoft Office
Education
Bachelor of Arts, Psychology and Criminology
Arden University
Secondary Education
Crown Hills Community College
Certifications
Google Data Analytics Certificate
Level 3 Event Management
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