{
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  "basics": {
    "name": "Safa Souda",
    "label": "Linux & Cloud Engineer",
    "summary": "Linux & Cloud Engineer with 6+ years of experience across banking, telecom private cloud and enterprise Microsoft 365 environments. Currently at Crédit Agricole, running banking applications on Red Hat Enterprise Linux: batch scheduling with Control-M, file transfers with Axway Transfer CFT, Jenkins CI/CD and production troubleshooting. At Nokia, built and operated OpenStack private clouds inside the customer's data centre (Orange) on RHEL, with Cisco networking and Kubernetes. At Microsoft, supported Microsoft 365 (Teams, Exchange, SharePoint, Entra ID) for enterprise customers, including Skype for Business to Teams migrations. Microsoft Certified: Azure Fundamentals, currently deepening Azure cloud skills.",
    "location": "Lisbon, Portugal",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "safa-souda-a07814164",
        "url": "https://linkedin.com/in/safa-souda-a07814164"
      }
    ]
  },
  "work": [
    {
      "company": "Crédit Agricole",
      "position": "System Integration Engineer",
      "location": "Lisbon, Portugal",
      "startDate": "2023-09",
      "current": true,
      "highlights": [
        "Configure, schedule and troubleshoot Control-M batch jobs (job definitions, dependencies, calendars); monitor production flows and resolve job failures",
        "Configure Axway Transfer CFT: define partners and destinations, create file identifiers (IDFs) and set send/receive parameters for new file-transfer flows; monitor transfers and resolve exchange errors",
        "Administer applications on Red Hat Enterprise Linux (RHEL) servers: deployment, configuration, service monitoring, log analysis, cron scheduling and Bash automation",
        "Build and maintain Jenkins CI/CD pipelines for automated builds and deployments",
        "Prepare the configuration and automate the installation of GDR, the bank's anti-fraud application, and its integrated sub-applications",
        "Work with development, operations and security teams on releases, incidents and root-cause analysis"
      ]
    },
    {
      "company": "Microsoft",
      "position": "Microsoft 365 Support Engineer (Teams, Exchange, SharePoint)",
      "location": "Lisbon, Portugal",
      "startDate": "2021-06",
      "endDate": "2023-04",
      "highlights": [
        "Set up and configure Microsoft 365 services for enterprise customers: Microsoft Teams, SharePoint Online and Exchange Online",
        "Supported migrations from Skype for Business to Microsoft Teams, including coexistence modes, user moves and voice/meeting policies",
        "Configured Teams tenants with PowerShell and the Teams Admin Center: policies, licensing, Direct Routing and meeting settings",
        "Managed identities and access with Azure AD (now Microsoft Entra ID)",
        "Troubleshot complex network issues (call quality, connectivity, proxy/firewall, DNS, latency) using Wireshark, Fiddler and network traces",
        "Owned escalated customer cases end-to-end and documented recurring issues for the knowledge base"
      ]
    },
    {
      "company": "Nokia",
      "position": "Private Cloud Engineer (OpenStack)",
      "location": "Lisbon, Portugal",
      "startDate": "2019-09",
      "endDate": "2021-06",
      "highlights": [
        "Deployed, configured and operated OpenStack private clouds inside the customer's data centre (Orange), from installation to day-to-day operations",
        "Built the underlying infrastructure on Red Hat Enterprise Linux (RHEL): compute and controller nodes, installation, configuration, patching and troubleshooting",
        "Configured the cloud networking, including Cisco routers and switches (routing, VLANs, interfaces) and connectivity troubleshooting",
        "Ran and supported containerized workloads with Kubernetes and Docker on the private cloud",
        "Monitored platform health with Zabbix, Grafana and Alertmanager; handled incidents and preventive maintenance",
        "Automated deployment and operational tasks with Bash scripting"
      ]
    },
    {
      "company": "PICadvanced",
      "position": "Engineering Intern – Optical Networks (NG-PON2)",
      "location": "Aveiro, Portugal",
      "startDate": "2019-02",
      "endDate": "2019-09",
      "highlights": [
        "Contributed to optimising the NG-PON2 production backbone",
        "Developed a C# application to test XFP optical transceiver power values and upload the results to the cloud",
        "Automated XFP barcode scanning and stock tracking in a database",
        "Digitised customer data and stored it in the database"
      ]
    },
    {
      "company": "National Center for Technologies in Education (CNTE)",
      "position": "Network Engineering Intern",
      "location": "Tunis, Tunisia",
      "startDate": "2016-02",
      "endDate": "2016-05",
      "highlights": [
        "Implemented a Network Access Control (NAC) solution to secure access to the network",
        "Configured Active Directory, DNS, DHCP and NPS (RADIUS) on Windows Server 2008 R2",
        "Deployed and configured a pfSense firewall to enforce access policies"
      ]
    }
  ],
  "education": [
    {
      "institution": "University of Tunis El Manar (Higher Institute of Computer Science)",
      "degree": "Engineering degree",
      "field": "Computer Systems Networking and Telecommunications",
      "startDate": "2016",
      "endDate": "2019",
      "highlights": [
        "Coursework: enterprise networks (LAN/WAN, routing and switching), telecommunications, systems administration, virtualisation and cloud, network security, databases",
        "Final-year engineering project at PICadvanced (Portugal) on NG-PON2 optical network production"
      ]
    },
    {
      "institution": "University of Tunis El Manar (Higher Institute of Computer Science)",
      "degree": "Bachelor's degree (Applied License)",
      "field": "Networks and Services Administration",
      "startDate": "2013",
      "endDate": "2016",
      "highlights": [
        "Coursework: administration of networks and computer systems (LAN/WAN), Windows Server and Linux, Active Directory, DNS/DHCP, IP addressing and routing, network security, service monitoring"
      ]
    }
  ],
  "skills": [
    "Linux System Administration",
    "Red Hat Enterprise Linux (RHEL)",
    "Bash Scripting",
    "Control-M (BMC)",
    "Axway Transfer CFT",
    "Jenkins CI/CD",
    "Microsoft 365",
    "Microsoft Teams",
    "Exchange Online",
    "SharePoint Online",
    "Microsoft Entra ID (Azure AD)",
    "PowerShell",
    "Networking (TCP/IP, DNS, DHCP)",
    "Cisco Routing & Switching",
    "Network Troubleshooting (Wireshark, Fiddler)",
    "OpenStack",
    "Kubernetes",
    "Docker",
    "Zabbix / Grafana Monitoring",
    "Active Directory",
    "Windows Server",
    "Microsoft Azure (learning)"
  ],
  "languages": [
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      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "French",
      "fluency": "Fluent"
    },
    {
      "language": "Arabic",
      "fluency": "Native"
    }
  ],
  "certificates": [
    {
      "name": "Microsoft Certified: Azure Fundamentals (AZ-900)",
      "issuer": "Microsoft",
      "date": "2024-10"
    }
  ],
  "referencesMode": "hide",
  "availability": {
    "status": "open"
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      "Crédit Agricole",
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    ],
    "yearsOfExperience": 11,
    "seniority": "junior",
    "highestEducation": "Bachelor's"
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    "platform": "freecv.org"
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    "lastModified": "2026-10-23T12:24:58.587Z",
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}