Safa Souda

Linux & Cloud Engineer

Linux & Cloud Engineer with 6+ years of experience across banking, telecom private cloud and enterprise Microsoft 365 environments. Currently at Crédit Agricole, running banking applications on Red Hat Enterprise Linux: batch scheduling with Control-M, file transfers with Axway Transfer CFT, Jenkins CI/CD and production troubleshooting. At Nokia, built and operated OpenStack private clouds inside the customer's data centre (Orange) on RHEL, with Cisco networking and Kubernetes. At Microsoft, supported Microsoft 365 (Teams, Exchange, SharePoint, Entra ID) for enterprise customers, including Skype for Business to Teams migrations. Microsoft Certified: Azure Fundamentals, currently deepening Azure cloud skills.

Lisbon, Portugal

Years experience

Languages

Skills

Work Experience

System Integration Engineer

Crédit AgricoleLisbon, Portugal

Sep 2023 — Present

Configure, schedule and troubleshoot Control-M batch jobs (job definitions, dependencies, calendars); monitor production flows and resolve job failures
Configure Axway Transfer CFT: define partners and destinations, create file identifiers (IDFs) and set send/receive parameters for new file-transfer flows; monitor transfers and resolve exchange errors
Administer applications on Red Hat Enterprise Linux (RHEL) servers: deployment, configuration, service monitoring, log analysis, cron scheduling and Bash automation
Build and maintain Jenkins CI/CD pipelines for automated builds and deployments
Prepare the configuration and automate the installation of GDR, the bank's anti-fraud application, and its integrated sub-applications
Work with development, operations and security teams on releases, incidents and root-cause analysis

Microsoft 365 Support Engineer (Teams, Exchange, SharePoint)

MicrosoftLisbon, Portugal

Jun 2021 — Apr 2023

Set up and configure Microsoft 365 services for enterprise customers: Microsoft Teams, SharePoint Online and Exchange Online
Supported migrations from Skype for Business to Microsoft Teams, including coexistence modes, user moves and voice/meeting policies
Configured Teams tenants with PowerShell and the Teams Admin Center: policies, licensing, Direct Routing and meeting settings
Managed identities and access with Azure AD (now Microsoft Entra ID)
Troubleshot complex network issues (call quality, connectivity, proxy/firewall, DNS, latency) using Wireshark, Fiddler and network traces
Owned escalated customer cases end-to-end and documented recurring issues for the knowledge base

Private Cloud Engineer (OpenStack)

NokiaLisbon, Portugal

Sep 2019 — Jun 2021

Deployed, configured and operated OpenStack private clouds inside the customer's data centre (Orange), from installation to day-to-day operations
Built the underlying infrastructure on Red Hat Enterprise Linux (RHEL): compute and controller nodes, installation, configuration, patching and troubleshooting
Configured the cloud networking, including Cisco routers and switches (routing, VLANs, interfaces) and connectivity troubleshooting
Ran and supported containerized workloads with Kubernetes and Docker on the private cloud
Monitored platform health with Zabbix, Grafana and Alertmanager; handled incidents and preventive maintenance
Automated deployment and operational tasks with Bash scripting

Engineering Intern – Optical Networks (NG-PON2)

PICadvancedAveiro, Portugal

Feb 2019 — Sep 2019

Contributed to optimising the NG-PON2 production backbone
Developed a C# application to test XFP optical transceiver power values and upload the results to the cloud
Automated XFP barcode scanning and stock tracking in a database
Digitised customer data and stored it in the database

Network Engineering Intern

National Center for Technologies in Education (CNTE)Tunis, Tunisia

Feb 2016 — May 2016

Implemented a Network Access Control (NAC) solution to secure access to the network
Configured Active Directory, DNS, DHCP and NPS (RADIUS) on Windows Server 2008 R2
Deployed and configured a pfSense firewall to enforce access policies

Skills

Linux System AdministrationRed Hat Enterprise Linux (RHEL)Bash ScriptingControl-M (BMC)Axway Transfer CFTJenkins CI/CDMicrosoft 365Microsoft TeamsExchange OnlineSharePoint OnlineMicrosoft Entra ID (Azure AD)PowerShellNetworking (TCP/IP, DNS, DHCP)Cisco Routing & SwitchingNetwork Troubleshooting (Wireshark, Fiddler)OpenStackKubernetesDockerZabbix / Grafana MonitoringActive DirectoryWindows ServerMicrosoft Azure (learning)

Education

Engineering degree, Computer Systems Networking and Telecommunications

University of Tunis El Manar (Higher Institute of Computer Science)

2016 — 2019

Coursework: enterprise networks (LAN/WAN, routing and switching), telecommunications, systems administration, virtualisation and cloud, network security, databases
Final-year engineering project at PICadvanced (Portugal) on NG-PON2 optical network production

Bachelor's degree (Applied License), Networks and Services Administration

University of Tunis El Manar (Higher Institute of Computer Science)

2013 — 2016

Coursework: administration of networks and computer systems (LAN/WAN), Windows Server and Linux, Active Directory, DNS/DHCP, IP addressing and routing, network security, service monitoring

Certifications

Microsoft Certified: Azure Fundamentals (AZ-900)

Microsoft

2024-10

Languages

English

Fluent

French

Fluent

Arabic

Native