{
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  "basics": {
    "name": "Rugamba Eric",
    "label": "Customer Service Representative - Remote",
    "summary": "Customer Service Representative with experience in Fintech, sales, and digital marketing. Proven ability to enhance customer satisfaction and drive sales growth through effective communication and problem-solving skills. Seeking to leverage my expertise in a remote customer service role to contribute to a dynamic team.",
    "location": "Kigali, Rwanda"
  },
  "work": [
    {
      "company": "Telus International",
      "position": "Customer Service Representative - Remote",
      "startDate": "2025-06",
      "current": true,
      "highlights": [
        "Assisted customers with pension services inquiries, providing accurate information and support to enhance customer satisfaction.",
        "Resolved an average of 500 customer complaints per month efficiently, ensuring a positive experience and retention.",
        "Collaborated with cross-functional teams to improve service delivery and streamline processes related to pension services.",
        "Trained a class of 10 new team members on customer service protocols and pension service procedures, fostering a knowledgeable workforce."
      ]
    },
    {
      "company": "Canalbox",
      "position": "Sales and Marketing Officer",
      "startDate": "2021-02",
      "endDate": "2023-04",
      "highlights": [
        "Developed and executed marketing strategies that increased brand awareness and sales within the first year.",
        "Managed customer relationships and provided tailored solutions, resulting in an increase in customer retention.",
        "Conducted market research to identify new opportunities and trends, leading to the launch of two successful product lines.",
        "Collaborated with sales teams to achieve quarterly targets, consistently exceeding sales goals."
      ]
    },
    {
      "company": "Unimoni Money Transfer",
      "position": "Branch Manager",
      "startDate": "2017-07",
      "endDate": "2020-01",
      "highlights": [
        "Oversaw daily operations of the branch, ensuring compliance with financial regulations and company policies.",
        "Managed a team of staff members, providing training and performance evaluations to enhance productivity.",
        "Developed and implemented strategies to increase customer acquisition and retention, resulting in growth in branch revenue.",
        "Handled customer inquiries and complaints, ensuring high levels of customer satisfaction and loyalty.",
        "Analyzed financial reports and branch performance metrics to identify areas for improvement and drive operational efficiency."
      ]
    },
    {
      "company": "UAE Exchange",
      "position": "Teller",
      "startDate": "2014-08",
      "endDate": "2017-06",
      "highlights": [
        "Processed customer transactions efficiently, including deposits, withdrawals, and currency exchanges, ensuring accuracy and compliance with financial regulations.",
        "Provided exceptional customer service by addressing inquiries and resolving issues promptly, contributing to a positive customer experience.",
        "Maintained up-to-date knowledge of foreign exchange rates and financial products to provide accurate information to customers.",
        "Assisted in balancing cash drawers and preparing daily financial reports, ensuring accountability and transparency in transactions.",
        "Collaborated with team members to achieve branch goals and improve overall service delivery."
      ]
    }
  ],
  "education": [
    {
      "institution": "Mount Kenya University",
      "degree": "Bachelor of Business Management",
      "field": "Banking and Finance",
      "startDate": "2013-02",
      "endDate": "2017-07"
    }
  ],
  "skills": [
    "Negotiation Skills",
    "Sales Skills",
    "Customer Service",
    "Problem Solving",
    "Communication",
    "Team Collaboration",
    "Time Management",
    "Adaptability"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "French",
      "fluency": "Professional"
    },
    {
      "language": "Swahili",
      "fluency": "Fluent"
    },
    {
      "language": "Kinyarwanda",
      "fluency": "Native"
    }
  ],
  "referencesMode": "hide",
  "availability": {
    "status": "open",
    "sponsorship": false
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      "Telus International",
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      "Unimoni Money Transfer",
      "Teller",
      "UAE Exchange",
      "Banking and Finance",
      "Negotiation Skills",
      "Sales Skills",
      "Customer Service",
      "Problem Solving",
      "Communication",
      "Team Collaboration",
      "Time Management",
      "Adaptability",
      "English",
      "French",
      "Swahili",
      "Kinyarwanda"
    ],
    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "version": "1.2.2",
    "canonical": "https://livelink.cv/rugamba-cv/cv.json",
    "lastModified": "2026-08-28T17:57:59.356Z",
    "generator": "FreeCV.org"
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}