Rugamba Eric

Customer Service Representative - Remote

Customer Service Representative with experience in Fintech, sales, and digital marketing. Proven ability to enhance customer satisfaction and drive sales growth through effective communication and problem-solving skills. Seeking to leverage my expertise in a remote customer service role to contribute to a dynamic team.

Kigali, Rwanda
0
Languages
0
Skills
Work Experience
Customer Service Representative - Remote
Telus International
Jun 2025 — PresentCurrent
  • Assisted customers with pension services inquiries, providing accurate information and support to enhance customer satisfaction.
  • Resolved an average of 500 customer complaints per month efficiently, ensuring a positive experience and retention.
  • Collaborated with cross-functional teams to improve service delivery and streamline processes related to pension services.
  • Trained a class of 10 new team members on customer service protocols and pension service procedures, fostering a knowledgeable workforce.
Sales and Marketing Officer
Canalbox
Feb 2021 — Apr 2023
  • Developed and executed marketing strategies that increased brand awareness and sales within the first year.
  • Managed customer relationships and provided tailored solutions, resulting in an increase in customer retention.
  • Conducted market research to identify new opportunities and trends, leading to the launch of two successful product lines.
  • Collaborated with sales teams to achieve quarterly targets, consistently exceeding sales goals.
Branch Manager
Unimoni Money Transfer
Jul 2017 — Jan 2020
  • Oversaw daily operations of the branch, ensuring compliance with financial regulations and company policies.
  • Managed a team of staff members, providing training and performance evaluations to enhance productivity.
  • Developed and implemented strategies to increase customer acquisition and retention, resulting in growth in branch revenue.
  • Handled customer inquiries and complaints, ensuring high levels of customer satisfaction and loyalty.
  • Analyzed financial reports and branch performance metrics to identify areas for improvement and drive operational efficiency.
Teller
UAE Exchange
Aug 2014 — Jun 2017
  • Processed customer transactions efficiently, including deposits, withdrawals, and currency exchanges, ensuring accuracy and compliance with financial regulations.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly, contributing to a positive customer experience.
  • Maintained up-to-date knowledge of foreign exchange rates and financial products to provide accurate information to customers.
  • Assisted in balancing cash drawers and preparing daily financial reports, ensuring accountability and transparency in transactions.
  • Collaborated with team members to achieve branch goals and improve overall service delivery.
Skills
Negotiation SkillsSales SkillsCustomer ServiceProblem SolvingCommunicationTeam CollaborationTime ManagementAdaptability
Education
Bachelor of Business Management, Banking and Finance
Mount Kenya University
Feb 2013 — Jul 2017
Languages
English
Fluent
French
Professional
Swahili
Fluent
Kinyarwanda
Native
Last updated 10 hours agoMade with freecv.org