Hospitality professional with a Bachelor’s Degree in Hospitality Management and practical experience in food and beverage service, housekeeping operations, customer service and administration. Experienced in delivering excellent guest experiences, handling customer inquiries and transactions, coordinating with teams, and maintaining high standards of service. Strong communication, problem-solving and organizational skills, with professional working proficiency in English, French and Kinyarwanda. Seeking an opportunity in hotel operations, food & beverage, guest relations or customer experience where I can contribute to service excellence and grow within the hospitality industry.