Optimised customer experience, serving each guest with a sincere, positive and enthusiastic attitude - resulting in zero customer complaints during my tenure
Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service, enabling a smooth start and end to each shift
Delivered meals and beverages promptly, ensuring orders were correct and consistently meeting customer satisfaction
Kept the dining area tidy, efficiently clearing tables and resetting them for new guests, enhancing the overall dining experience
Hospitality Assistant
Trent Bridge Cricket
Jun 2023 — Aug 2023Nottingham
Delivered friendly and fast service to process high-volume drink orders at peak times.
Kept bar stocked and organised for easy access and quick service to customers.
Processed payments efficiently, using cash registers and card payment systems accurately.
Handled back-of-house administrative tasks with precision and care.
Assistant Netball Coach and IO Umpire
Nottinghamshire County Netball, Bramcote Netball Club
May 2022 — Apr 2024Nottingham
Assistant Coach for both adults and juniors
Developed coaching strategies and lesson plans to achieve team goals.
Provided constructive feedback during and after training sessions to facilitate continuous improvement.
Have a full understanding of the rules and regulations of the game
Skills
Approachable and SupportivePassionateCustomer ServiceCoaching StrategiesTime ManagementTeamworkPayment ProcessingStrong Communication
Education
Bachelor of Science, Sport and Exercise Science
Loughborough University
2025 — Present
Studying at the number 1 university for my course
Continuously exposed to a highly competitive environment with a multitude of sporting opportunities