ROWEN BLAIZE READHEAD

Restaurant Manager

Results-driven Restaurant Manager with over 10 years of experience in hospitality, customer service, food service operations, inventory control, and team leadership. Proven track record of managing restaurant operations, supervising staff, maintaining food quality and hygiene standards, and delivering exceptional customer experiences. Skilled in workforce management, stock control, cash handling, and operational efficiency. Adept at leading teams, solving problems, and ensuring smooth day-to-day business operations.

Midrand, Gauteng, South Africa
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Work Experience
Restaurant Manager
Oysterbar RestaurantMossel Bay
Nov 2020 — Jul 2024
  • Managed daily restaurant operations to ensure efficient service delivery and customer satisfaction
  • Supervised front-of-house and kitchen teams to maintain operational excellence
  • Implemented and monitored compliance with food safety, hygiene, and company standards
  • Managed inventory levels, stock ordering, and supplier coordination
  • Conducted daily cash reconciliations and monitored financial accuracy
  • Assisted with staff scheduling, training, and performance management
  • Resolved customer concerns promptly and professionally
  • Maintained high standards of cleanliness, food quality, and workplace discipline
Head Waiter
Pontos RestaurantMossel Bay
Feb 2019 — Feb 2020
  • Delivered exceptional customer service in a high-volume restaurant environment
  • Coordinated service staff during daily operations
  • Processed customer orders accurately and efficiently
  • Handled cash transactions and end-of-shift reconciliations
  • Assisted in training and mentoring junior service staff
  • Supported management in maintaining service standards and guest satisfaction
Deli Assistant
Food Lovers MarketPretoria
Dec 2015 — Apr 2016
  • Prepared and packaged fresh meat products according to quality standards
  • Operated and supervised activities within the biltong section
  • Maintained hygiene and food safety standards
  • Assisted customers with product selections and enquiries
  • Supported stock management and product merchandising activities
Casual Worker / Cleaner
Kyalami SparMidrand
Mar 2012 — May 2015
  • Maintained store cleanliness and presentation standards
  • Assisted with stock receiving, unpacking, merchandising, and inventory control
  • Supported butchery operations through product preparation and equipment sanitation
  • Operated point-of-sale systems and processed customer transactions
  • Delivered excellent customer service and assisted shoppers with enquiries
Skills
Restaurant Operations ManagementHospitality ManagementTeam LeadershipStaff SupervisionInventory ControlFood Safety ComplianceCustomer ServiceCash HandlingStaff SchedulingFront-of-House OperationsKitchen OperationsTrainingComplaint ResolutionMerchandisingProblem SolvingCommunicationOperational Compliance
Education
National Senior Certificate
Midrand Senior Academy
Certifications
Certificate in Fresh Meat Processing
S.A. Butchery Training School
2015
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