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  "basics": {
    "name": "Rishika Sengupta",
    "label": "Patient Care Service professional",
    "email": "senguptarishika607@gmail.com",
    "phone": "7667559061",
    "image": "https://freecv.org/i/enhanced-photos/4ef55edd-fd96-4993-8cb2-c3fb2268ac18/linkedin-1785951910168.webp",
    "summary": "Experienced Patient Care Service professional with a strong background in coordinating comprehensive patient experiences from appointment booking through discharge. Demonstrated expertise in managing patient feedback using HCAHPS tools and ensuring accurate documentation of patient records in compliance with hospital policies. Committed to enhancing patient satisfaction and streamlining communication between medical staff and patients. Known for fostering a collaborative environment that prioritizes patient needs and operational efficiency.",
    "location": "Ranchi"
  },
  "work": [
    {
      "company": "Manipal Hospitals Whitefield Bangalore",
      "position": "Patient Care Coordinator",
      "startDate": "2025-05-07",
      "current": true,
      "highlights": [
        "Patient Feedback and Surveys: Departments use tools like HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) to gather patient perspectives on communication, discharge planning, and overall care",
        "Staff Training and Engagement: They train staff in empathy, communication, and cultural competency to ensure consistent, high-quality interactions"
      ]
    },
    {
      "company": "Jay Prabha Medanta Super Speciality Hospital, Patna",
      "position": "Patient Care Service professional",
      "startDate": "2024-01",
      "endDate": "2025-03",
      "highlights": [
        "Oversee end-to-end patient requirements from appointment booking to discharge, ensuring seamless experience",
        "Manage patient records with complete, accurate documentation per hospital policy",
        "Process patient reports accurately and timely",
        "Coordinate timely completion of annual health check programs",
        "Maintain comprehensive patient records and reports documentation",
        "Ensure billing and insurance coverage processing",
        "Deliver best possible care and support meeting patient needs",
        "Develop overall patient experience making patients comfortable, supported and informed",
        "Collect feedback regarding hospital service experience",
        "Explain health conditions, medication, and treatment plans, helping patients understand their care"
      ]
    }
  ],
  "education": [
    {
      "institution": "OP Jindal School Patrautu, Ranchi",
      "degree": "Higher Secondary",
      "startDate": "2020",
      "endDate": "2021",
      "score": "87%"
    },
    {
      "institution": "NSHM Knowledge Campus, Durgapur",
      "degree": "Bachelor’s",
      "field": "Hospital Management",
      "startDate": "2021",
      "endDate": "2024",
      "score": "66%"
    },
    {
      "institution": "Manipal University Jaipur",
      "degree": "MBA",
      "startDate": "2025",
      "endDate": "2027"
    }
  ],
  "skills": [
    "TPA Coordinator",
    "Patient Handling",
    "OPD Billing",
    "Queue Management",
    "Doctor Coordination",
    "Discharge Process",
    "Facilitating Communication between medical staff and patient",
    "Scheduling Appointment",
    "Review",
    "Empathy",
    "Customer Service",
    "Team Collaboration",
    "Time Management",
    "Patient Advocacy",
    "Health Information Management",
    "Insurance Verification",
    "Interpersonal Communication"
  ],
  "languages": [
    {
      "language": "Bengali",
      "fluency": "100%"
    },
    {
      "language": "Hindi",
      "fluency": "100%"
    },
    {
      "language": "English",
      "fluency": "100%"
    }
  ],
  "projects": [
    {
      "name": "INTERNATIONAL PATIENT SERVICE & SERVICE EXCELLENCE",
      "startDate": "2024-06",
      "endDate": "2024-08"
    }
  ],
  "referencesMode": "show",
  "x-customSections": [
    {
      "name": "Personal Details",
      "items": [
        {
          "name": "DOB",
          "summary": "14th November 2001"
        },
        {
          "name": "Gender",
          "summary": "Female"
        },
        {
          "name": "Address",
          "summary": "Glass factory, Niche Market Patrautu, Ranchi, Jharkhand - 829105"
        },
        {
          "name": "Email ID",
          "summary": "senguptarishika607@gmail.com"
        }
      ]
    },
    {
      "name": "References",
      "items": [
        {
          "name": "Mr. Mandip Pandey",
          "summary": "Designation - OPD Manager, Jay Prabha Medanta, Patna. Email ID - mandip.pandey@medanta.org\nPhone No - 8757022981"
        },
        {
          "name": "Mr. Kalyan Kumar S",
          "summary": "Designation - L&D Manager, MGM Healthcare Chennai. Phone no - 9841361120"
        }
      ]
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
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      "Designation - L&D Manager, MGM Healthcare Chennai"
    ],
    "yearsOfExperience": 1,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
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  "i18n": {
    "primary": "en"
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    "lastModified": "2026-08-06T03:48:12.155Z",
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