Rishika Sengupta
Patient Care Service professional
Experienced Patient Care Service professional with a strong background in coordinating comprehensive patient experiences from appointment booking through discharge. Demonstrated expertise in managing patient feedback using HCAHPS tools and ensuring accurate documentation of patient records in compliance with hospital policies. Committed to enhancing patient satisfaction and streamlining communication between medical staff and patients. Known for fostering a collaborative environment that prioritizes patient needs and operational efficiency.
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Year experience
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Project
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Languages
Work Experience
Patient Care Coordinator
Manipal Hospitals Whitefield Bangalore
May 2025 — PresentCurrent
- Patient Feedback and Surveys: Departments use tools like HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) to gather patient perspectives on communication, discharge planning, and overall care
- Staff Training and Engagement: They train staff in empathy, communication, and cultural competency to ensure consistent, high-quality interactions
Patient Care Service professional
Jay Prabha Medanta Super Speciality Hospital, Patna
Jan 2024 — Mar 2025
- Oversee end-to-end patient requirements from appointment booking to discharge, ensuring seamless experience
- Manage patient records with complete, accurate documentation per hospital policy
- Process patient reports accurately and timely
- Coordinate timely completion of annual health check programs
- Maintain comprehensive patient records and reports documentation
- Ensure billing and insurance coverage processing
- Deliver best possible care and support meeting patient needs
- Develop overall patient experience making patients comfortable, supported and informed
- Collect feedback regarding hospital service experience
- Explain health conditions, medication, and treatment plans, helping patients understand their care
Projects
INTERNATIONAL PATIENT SERVICE & SERVICE EXCELLENCE
Skills
TPA CoordinatorPatient HandlingOPD BillingQueue ManagementDoctor CoordinationDischarge ProcessFacilitating Communication between medical staff and patientScheduling AppointmentReviewEmpathyCustomer ServiceTeam CollaborationTime ManagementPatient AdvocacyHealth Information ManagementInsurance VerificationInterpersonal Communication
Education
Higher Secondary
OP Jindal School Patrautu, Ranchi
Bachelor’s, Hospital Management
NSHM Knowledge Campus, Durgapur
MBA
Manipal University Jaipur
Languages
Bengali
100%
Hindi
100%
English
100%
Personal Details
DOB
14th November 2001
Gender
Female
Address
Glass factory, Niche Market Patrautu, Ranchi, Jharkhand - 829105
Email ID
References
Mr. Mandip Pandey
Designation - OPD Manager, Jay Prabha Medanta, Patna
Email ID - [email protected] Phone No - 8757022981
Mr. Kalyan Kumar S
Designation - L&D Manager, MGM Healthcare Chennai
Phone no - 9841361120