Richard Angugu
Supply Chain
Skilled multitasker with a superior work ethic and strong teamwork, problem solving, and organizational skills. A reliable and dedicated team player with a hardworking and resourceful approach, willing to take on any task to support the team.
Nairobi,Kenya
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Skills
Work Experience
Customer Experience Agent
Lemonade Insurance
Feb 2024 — Jun 2026Nairobi
- Made and received calls from International Lemonade Insurance customers in the United States regarding pet insurance
- Advised customers on insurance for pets, cars, and property, and recommended suitable coverage
- Received and sent emails to international clients concerning car, house/property, or pet insurance
- Followed up on insurance claims, ensuring reimbursement from the Lemonade claims team
- Provided solutions to customer problems and assured them of resolution
- Empathized with aggravated customers, de-escalated situations, and discussed concerns with the team for proper solutions
- Held personal conversations with customers regarding their insurance details, including active and inactive policy dates
- Checked customer policy payments, notified them of overdue payments, and suggested refunds for double payments
- Assisted customers in creating active insurance policies and cancelling policies
- Notified customers of eligibility for discounts
Supply Chain clerk
Trufoods Limited
Mar 2021 — Apr 2023Nairobi
- Coordinated with suppliers on the best time for them to make their deliveries, so as to reduce time wastage and ensure efficiency in each and every process
- Received raw materials from company suppliers, ensure that the goods are in correct amount as noted in the delivery note and released suppliers in time after receiving the goods
- Coordinated with the Quality Control team from the lab, ensuring that they are informed about the incoming raw materials, have them tested and approved to be in good condition to be received
- Issue raw materials to the production department so as to ensure continuous productivity on a daily basis
- Communicate with production team leaders concerning their upcoming production plan, so as to ensure swift productivity in advance thus making work easier for both procurement and production department
- Ensure regular stock keeping by checking around what's remaining in the store so as to ensure low stock materials are ordered in advance, restocked and ready for the next production line
- Coordinating with the Accounts department by ensuring they receive all delivery notes in time, so that our suppliers are paid in time for the deliveries made
- Keeping records of all received and issued raw materials so as to have knowledge of the stock, as the records act as reference materials incase an issue comes up
- Ensure that any materials that are unapproved by the QC are REJECTED and sent back to the supplier with immediate effect
- By the use of my eyes, any raw materials that are defective or number of materials delivered is not same as noted in the delivery note are not received unless the supplier makes appropriate corrections
- Participate in monthly stock takes so as to know remaining raw materials in the procurement and production departments
- Enhance good relations with suppliers making deliveries so as to maintain positivity and swiftness during the job.
Skills
Communication and collaborationInventory managementStrategic planningProduct knowledgeActive listeningEmpathyPositive attitudeResourcefulnessTenacityAdaptability
Education
Diploma in Purchase and Supplies Management, Purchase and Supplies Management
Kenya Institute OF Management