Rhowena Esmerelda Arendorf

Dedicated and versatile professional with extensive experience in tourism administration, hospitality, early childhood development, youth development, family preservation, and general office administration. Skilled in tourism information services, client liaison, report writing, database maintenance, WordPress website administration, event coordination, and compliance. Committed to professional service delivery, community development, and supporting local economic growth.

McGregor, South Africa
0+
Years experience
0
Languages
Work Experience
Office Manager
McGregor Tourism Bureau
May 2012 — Present
  • Performing general office administration and tourism support duties.
  • Preparing monthly and biannual reports for Langeberg Municipality.
  • Submitting monthly and quarterly reports as required.
  • Maintaining administrative records and relevant documentation.
  • Arranging and instructing messenger services.
  • Maintaining the tourism office noticeboard.
  • Assisting with general organisational administration.
  • Responding to accommodation enquiries and assisting visitors with relevant information.
  • Handling general enquiries received in person, by telephone, and through other communication channels.
  • Providing information to visitors to McGregor and the local museum.
  • Collecting and recording visitor statistics.
  • Assisting visitors with tourism information and local attractions.
  • Managing bicycle rental enquiries and related administration.
  • Maintaining and updating the tourism website.
  • Supporting the distribution of tourism information.
  • Assisting with the promotion of McGregor as a tourism destination.
  • Maintaining the office noticeboard to ensure tourism information remains accessible.
  • Liaising with clients from the initiation to the completion of projects.
  • Responding to member enquiries, complaints, and suggestions.
  • Maintaining professional communication with members and tourism stakeholders.
  • Handling client enquiries received in person, by telephone, and by email.
  • Supporting communication between the tourism office, local businesses, and visitors.
  • Assisting with the preparation, completion, and submission of event applications.
  • Assisting with liquor licence applications for events.
  • Completing and submitting relevant event food safety documentation, including Certificates of Acceptability where required.
  • Assisting with the administrative coordination of tourism events.
  • Providing support to event organisers and stakeholders.
  • Helping ensure that relevant event documentation is prepared and submitted to the appropriate authorities.
  • Processing shop sales and assisting customers.
  • Supporting the day-to-day operation of the tourism shop.
  • Assisting with sales administration and related records.
  • Providing administrative assistance for tourism events and community activities.
  • Supporting event planning and coordination.
  • Assisting with activities designed to promote McGregor and encourage visitor participation.
  • Supporting tourism initiatives that benefit local businesses and the wider community.
Cleaner and Receptionist
Langewater Guest Farm
2008 — 2011
  • Maintaining high standards of cleanliness and hygiene throughout the guesthouse.
  • Ensuring guest rooms and public areas were clean, presentable, and welcoming.
  • Contributing to guest satisfaction and maintaining the reputation of the establishment.
  • Welcoming guests and providing professional customer service.
  • Handling room reservations and accommodation enquiries.
  • Responding to telephone calls and general enquiries.
  • Providing information about the guesthouse, farm, and surrounding area.
  • Assisting guests with their accommodation requirements.
  • Supporting the daily operations of the guesthouse.
Early Childhood Development (ECD) Teacher, Youth Worker and Family Worker
McGregor Family Centre
Jan 2000 — Dec 2007
  • Providing early childhood care, education, and developmental support.
  • Participating in community-based child and youth development programmes.
  • Supporting parent education and family assistance initiatives.
  • Assisting with school-based programmes.
  • Supporting the developmental and educational needs of children and young people.
  • Contributing to family preservation and community support services.
  • Preparing and submitting monthly reports.
  • Working with families and community members to promote child welfare and development.
Education
Grade 12 (Matric)
Langeberg Secondary School
References
Mrs Helena Blok
Chairlady · McGregor Tourism Bureau
[email protected] · 082 925 4538
Gordon Knight
Treasurer · McGregor Tourism
[email protected] · 082 787 8000
Nellie Snyman
Facilitator · McGregor Family Centre, now Breede Centre
072 988 8072
Languages
Afrikaans
Native
English
Native
Key Skills and Competencies
Tourism and Hospitality
  • Tourism administration and visitor information services.
  • Accommodation enquiries and reservations support.
  • Guest relations and customer service.
  • Tourism promotion and website maintenance.
  • Bicycle rental administration.
  • Retail sales and customer assistance.
Office Administration
  • General office administration.
  • Report writing and submission.
  • Data capturing and database maintenance.
  • Record keeping and document preparation.
  • Client liaison and correspondence.
  • Petty cash reconciliation.
  • Sales reconciliation using Yoco.
  • Basic accounting administration.
Event Administration
  • Event application preparation and submission.
  • Liquor licence applications.
  • Event food safety documentation.
  • Event administration and coordination.
  • Communication with event organisers and stakeholders.
Computer and Online Administration
  • Microsoft Word.
  • Microsoft Excel.
  • Microsoft PowerPoint.
  • WordPress website maintenance.
  • Online UIF registration.
  • Online SARS tax number applications.
  • WCED online applications.
  • Basic Sage Accounting.
Community and Social Development
  • Early childhood development.
  • Youth development.
  • Family preservation.
  • Parent education and family support.
  • Community-based programmes.
  • Report preparation and programme administration.
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