Reshma Giri

Hospitality professional with over 7 years of experience in reservations, front office operations, night auditing, and guest services in international hotel environments. Skilled in managing reservations, guest communication, and hotel systems while maintaining high service standards. Experienced in handling booking platforms, financial reporting, and guest relations to support smooth hotel operations and enhance guest satisfaction.

0
Languages
0
Skills
0
Certifications
Work Experience
Receptionist
Hotel Pension Vasana
Nov 2016 — Oct 2019
  • Managed front desk operations and guest registrations
  • Assisted guests with bookings and hotel information
Front Desk Receptionist
Hotel Mirage Lords Inn
Oct 2019 — Mar 2020
  • Assisted guests with check-in, check-out, and reservations
  • Delivered professional guest service and handled inquiries
Administrative Assistant
Sunglory Investment Pvt. Ltd.
Jul 2020 — Jul 2022
  • Provided administrative and office management support
  • Maintained records, reports, and company documentation
Night Auditor / General Cashier
Movenpick Hotel Kuwait
Jul 2022 — Sep 2023Kuwait
  • Conducted night audit procedures and prepared daily financial reports
  • Managed hotel cash transactions and balanced daily accounts
  • Assisted with guest services and front office operations during night shifts
Reservations Agent
DusitD2 Salwa Doha
Oct 2025 — PresentCurrentDoha, Qatar
  • Manage guest reservations through phone, email, and online booking platforms
  • Provide accurate information regarding room availability, pricing, and promotions
  • Process booking confirmations, modifications, and cancellations efficiently
  • Coordinate with front office and housekeeping to ensure smooth guest arrivals
Skills
Hotel Systems: IDS, Protel, Opera PMS, Opera CloudMicrosoft Office: Excel, Word, PowerPointInternet Browsing & Online Booking PlatformsSocial Media & Email Communication
Education
Higher Secondary Education, Management Faculty
Himalayan College
2015
School Leaving Certificate (SLC)
St. Paul International School
2012
Certifications
CSR Training
Oregon International
Certified Digital Marketing Expert
Google Digital Garage
Languages
English
Excellent
Nepali
Fluent
Hindi
Fluent
German
Basic