Rehea Charchi

Flight Attendant

Customer Service and Cabin Crew professional with 3.5+ years of experience at Vistara and IndiGo, specializing in in-flight service, passenger safety, emergency response, and customer satisfaction. Currently working as an HR Apprentice at BCL, gaining experience in recruitment, employee onboarding, HR operations, and employee relations. Skilled in communication, team coordination, conflict resolution, time management, and multitasking in fast-paced environments.

Greater Noida West, INDIA
LinkedIn
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Languages
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Skills
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Certifications
Work Experience
Human Resources ER and BEN ADMIN (Apprentice)
Bharat Petroleum Corporation LimitedIndia
Jun 2026 — Present
  • Currently undertaking a paid, full-time, 1-year corporate HR apprenticeship supporting HR operations, payroll administration, onboarding, compliance, and employee records management
  • Conduct vendor compliance audits and construct comprehensive analytical reports to ensure strict alignment with statutory and organizational guidelines
  • Oversee and audit employee onboarding documentation for over 100 new corporate joiners, and execute structured induction programs.
  • Manage state-specific minimum wage databases; accurately compute complex employee salary structures, statutory deductions, Provident Fund (PF), and medical insurance payouts
Flight Attendant
IndiGo - InterGlobe Aviation Ltd.India
Jul 2023 — Mar 2026
  • Commanded real-time conflict resolution and cabin crisis de-escalation, ensuring 100% adherence to standard operating procedures (SOPs) and civil aviation safety mandates
  • Collaborated with multi-departmental flight teams (pilots, catering, ground handling) to minimize flight turnaround times and optimize operational safety
  • Consistently met or exceeded monthly in-flight service quality audits and corporate presentation standards, contributing to INDIGO'S reputation for high efficiency and on-time performance
  • Actively participated in real-time crew resource management (CRM), managing cabin tasks dynamically to ensure smooth workflow delegation during high-density flights
Flight Attendant
Vistara - Tata SIA AirlinesIndia
Jun 2022 — May 2023
  • Developed advanced cross-cultural competence by successfully managing service delivery and communication for passengers from diverse international geographies
  • Conducted highly regulated pre-flight aircraft inspections, anti-sabotage security sweeps, and emergency equipment validations on international routes
  • Monitored and executed strict civil aviation safety, security, and medical response protocols in 100% compliance with DGCA and international aviation mandates
  • Audited and verified in-flight security equipment, caterer provisions, and dangerous goods logs during pre-flight checks, minimizing operational liability and security leaks
  • Utilized high-level English communication skills to act as the primary operational bridge between flight decks and international clients
Skills
Customer Service ExcellencePassenger Safety & Emergency ProceduresTeam CoordinationFirst Aid & Safety ComplianceEffective Communication (Verbal & Non-Verbal)New skill
Education
Bachelor of Business Administration, Business Administration
Guru Gobind Singh Indraprastha University
Certifications
First Aid
Dangerous goods regulations
Crew resource management
Aviation security
Emergency exit trained (A320/A321)
Certification for smoke and fire drills
DGCA certified cabin crew competency card
Languages
French
Basic
English
Fluent
Hindi
Native
AWARDS
Passenger Appreciation
  • Received multiple appreciation emails from passengers for delivering exceptional customer service.
Star Performer
  • Recognized twice for outstanding performance and service excellence.
Colleagues' Appreciation
  • Acknowledged by fellow crew members for teamwork, professionalism, and a collaborative approach to flight operations.
Management Commendations
  • Received two appreciation emails from the Base Manager at INDIGO for exceptional performance.
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