{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Refilwe Thulo",
    "label": "Billing Co-ordinator",
    "image": "https://freecv.org/i/avatars/671c9ca5-af34-4a5e-8c3d-9e1cabe8e3e0/avatar.webp?t=1793081274667",
    "summary": "Detail-oriented Billing Co-ordinator skilled in managing accounts receivable, resolving invoice disputes, and maintaining accurate financial records. Adept at negotiating payment arrangements and communicating effectively with stakeholders to ensure timely payment collection. Ready to leverage expertise in financial management to support and enhance team performance in a new role.",
    "location": "Bloemfontein, Free State, 9301"
  },
  "work": [
    {
      "company": "Haven Health Management",
      "position": "Billing Co-ordinator",
      "location": "Bloemfontein, Free State",
      "startDate": "2026-03",
      "current": true,
      "highlights": [
        "Manage accounts receivable by tracking money owed, recording payments, and identifying overdue accounts",
        "Ensure timely payment collection through active follow-ups with customers",
        "Maintain accurate financial records with basic bookkeeping tasks",
        "Set and review credit limits, allocate receipts, and work debtors age analysis",
        "Resolve invoice disputes by investigating queries with other departments",
        "Negotiate and monitor payment arrangements",
        "Report on collection performance including debtor days and aging",
        "Open and vet new accounts, set and review credit limits",
        "Release or hold orders based on account status and limit",
        "Recommend bad debt write-offs and provisions",
        "Communicate with medical aid schemes and patients to resolve inquiries and shortfalls"
      ]
    },
    {
      "company": "Mondia",
      "position": "Case Manager",
      "location": "Bloemfontein, Free State",
      "startDate": "2023-09",
      "endDate": "2026-02",
      "highlights": [
        "Participated in team meetings to discuss case management strategies",
        "Educated clients on community resources and access methods",
        "Assisted clients with housing, food, clothing, transportation, employment, and medical care",
        "Developed and implemented action plans for patient treatment",
        "Maintained records of client treatment and recovery progress",
        "Referred patients to therapeutic, psychosocial, or psychiatric professionals",
        "Assigned work tasks to health care personnel for patient coverage",
        "Interacted with patients' families to educate on care techniques",
        "Assisted patients with interpretation of medical documents",
        "Ensured tests administered were appropriate and necessary",
        "Coordinated health and case management functions",
        "Monitored patient response and recommended treatment adjustments",
        "Established relationships with physicians for effective recovery",
        "Monitored quality of health care to meet standards",
        "Helped patients access government health aid and social benefits",
        "Verified coverage and benefits with health insurers",
        "Prepared and implemented patient discharge plans",
        "Ensured patients had necessary utilities and amenities for convalescence"
      ]
    },
    {
      "company": "Mondia Woodlands",
      "position": "Assistant Case Manager",
      "location": "Bloemfontein, Free State",
      "startDate": "2023-03",
      "endDate": "2023-08",
      "highlights": [
        "Provided crisis intervention services with active listening and empathy",
        "Utilized problem-solving techniques to assist clients in overcoming barriers",
        "Communicated effectively with clients, families, colleagues, and external agencies",
        "Coordinated patient care services by analyzing records and liaising with medical personnel",
        "Updated patient records and databases for accuracy and timeliness",
        "Secured payment arrangements with insurance providers",
        "Conducted research and analyses to help patients understand treatment procedures",
        "Managed issues using a ticketing system from start to resolution",
        "Maintained confidentiality of personal files and HIPAA compliance",
        "Assisted with daily operations including quality assurance and HIPAA protection",
        "Entered data into systems complying with departmental policies"
      ]
    },
    {
      "company": "Nurture Hillandale",
      "position": "Stock Controller",
      "location": "Bloemfontein, Free State",
      "startDate": "2020-12",
      "endDate": "2023-02",
      "highlights": [
        "Oversaw daily stock control in wards, units, theatre, and catheterization lab",
        "Executed monthly cyclical counts and bi-annual stock takes",
        "Managed and reduced unbinned stock lists weekly",
        "Handled slow moving, redundant, damaged, and expired stock",
        "Accountable for theater billings and resolving stock-related queries",
        "Rolled out training plans for nursing staff and ward administrators"
      ]
    }
  ],
  "education": [
    {
      "institution": "CTU Training Solutions",
      "degree": "Certification",
      "field": "Microsoft Office Excel 2016",
      "endDate": "2021-08"
    },
    {
      "institution": "National Computer College",
      "degree": "Certification",
      "field": "Office computing",
      "endDate": "2003-12"
    },
    {
      "institution": "Central University of Technology, FS",
      "degree": "National Diploma",
      "field": "Public Management",
      "endDate": "2007-12"
    }
  ],
  "skills": [
    "Deadline oriented",
    "Document review",
    "Data entry proficiency",
    "Invoice processing",
    "File management",
    "Accuracy and precision",
    "Microsoft Word",
    "Microsoft Excel",
    "Microsoft PowerPoint",
    "OneDrive",
    "Microsoft Teams",
    "Microsoft Outlook",
    "Microsoft Access",
    "Microsoft OneNote",
    "Microsoft Publisher",
    "Microsoft Planner",
    "Microsoft Lists",
    "Microsoft Forms",
    "Microsoft To Do",
    "SharePoint",
    "Microsoft Whiteboard",
    "Microsoft Designer",
    "Microsoft Copilot"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Afrikaans",
      "fluency": "Fluent"
    }
  ],
  "availability": {
    "status": "open"
  },
  "ats": {
    "keywords": [
      "Billing Co-ordinator",
      "Haven Health Management",
      "Case Manager",
      "Mondia",
      "Assistant Case Manager",
      "Mondia Woodlands",
      "Stock Controller",
      "Nurture Hillandale",
      "Microsoft Office Excel 2016",
      "Office computing",
      "Public Management",
      "Deadline oriented",
      "Document review",
      "Data entry proficiency",
      "Invoice processing",
      "File management",
      "Accuracy and precision",
      "Microsoft Word",
      "Microsoft Excel",
      "Microsoft PowerPoint",
      "OneDrive",
      "Microsoft Teams",
      "Microsoft Outlook",
      "Microsoft Access",
      "Microsoft OneNote",
      "Microsoft Publisher",
      "Microsoft Planner",
      "Microsoft Lists",
      "Microsoft Forms",
      "Microsoft To Do",
      "SharePoint",
      "Microsoft Whiteboard",
      "Microsoft Designer",
      "Microsoft Copilot",
      "English",
      "Afrikaans"
    ],
    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/refilwe-thulo/cv.json",
    "lastModified": "2026-10-27T06:07:52.321Z",
    "generator": "FreeCV.org"
  }
}