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    "name": "Rayees Gulzar Malik",
    "label": "Cloud Kitchen Operations Manager",
    "summary": "Cloud Kitchen Operations Manager leading multi-brand delivery operations for premium QSR labels from a unified kitchen. Coordinates a 25+ rider fleet, keeps product dispatch time under 30 minutes, and maintains 98%+ order accuracy during peak demand. Strengthens service reliability through rider tracking, escalation control, and SOP discipline across food safety and handovers."
  },
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    {
      "company": "Rebel Foods",
      "position": "ACDO",
      "location": "Ferozepur, Punjab",
      "startDate": "2026-02",
      "current": true,
      "highlights": [
        "Spearheading end-to-end delivery operations for 6+ premium brands including Faasos, Behrouz Biryani, and Oven Story from a unified cloud kitchen setup",
        "Managing a fleet of 25+ delivery executives, consistently achieving a 95%+ on-time dispatch rate during high-pressure peak hours (12 PM-2 PM & 7 PM-11 PM)",
        "Processing over 200+ orders per day while maintaining a Product Dispatch Time (PDT) under 30 minutes and an order accuracy rate above 98%",
        "Reduced customer escalations by 25% through precision real-time rider tracking, proactive delay communication, and immediate complaint resolution",
        "Implemented rigorous shift handover SOPs, resulting in a 20% improvement in order dispatch delays and ensuring zero missed orders",
        "Ensuring 100% strict compliance with FSSAI regulations, internal hygiene audits, and brand-specific SOPs across all kitchen and packaging units"
      ]
    },
    {
      "company": "Devyani International",
      "position": "Shift Manager",
      "startDate": "2024-01",
      "endDate": "2025-01",
      "highlights": [
        "Accountable for managing daily sales targets of ₹80K+, secure cash handling, accurate inventory controls, and comprehensive end-of-day reconciliation",
        "Cut overall food wastage by 15% via strict demand forecasting, precise portion controls, and regular staff training on FIFO (First-In, First-Out) practices",
        "Maintained a perfect 100% brand audit score through rigorous daily hygiene checklists, meticulous temperature logs, and proactive equipment maintenance",
        "Handled complex customer complaints efficiently, sustaining a high 4.5+ rating on Zomato/Swiggy via targeted service recovery protocols",
        "Trained and mentored 20+ new crew members on POS operations, strategic upselling techniques, and critical food safety standards",
        "Managed peak hour rushes of 100+ orders per shift, successfully ensuring minimal queue times and maximum order accuracy"
      ]
    }
  ],
  "education": [
    {
      "institution": "Indira Gandhi National Open University (IGNOU)",
      "degree": "Bachelor of Tourism Studies",
      "field": "Tourism & Hospitality",
      "endDate": "2026-08"
    }
  ],
  "skills": [
    "QSR operations",
    "Cloud kitchen management",
    "Peak-hour execution",
    "TAT management",
    "Rider allocation",
    "Last-mile delivery",
    "SOP implementation",
    "Audits",
    "P&L management",
    "Budget control",
    "Labour cost control",
    "Vendor negotiation",
    "Performance management",
    "QSR & cloud kitchen operations",
    "Multi-brand kitchen management"
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    "highestEducation": "Bachelor's"
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