Rayees Gulzar Malik

Cloud Kitchen Operations Manager

Cloud Kitchen Operations Manager leading multi-brand delivery operations for premium QSR labels from a unified kitchen. Coordinates a 25+ rider fleet, keeps product dispatch time under 30 minutes, and maintains 98%+ order accuracy during peak demand. Strengthens service reliability through rider tracking, escalation control, and SOP discipline across food safety and handovers.

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Skills
Work Experience
ACDO
Rebel Foods
Feb 2026 — PresentCurrentFerozepur, Punjab
  • Spearheading end-to-end delivery operations for 6+ premium brands including Faasos, Behrouz Biryani, and Oven Story from a unified cloud kitchen setup
  • Managing a fleet of 25+ delivery executives, consistently achieving a 95%+ on-time dispatch rate during high-pressure peak hours (12 PM-2 PM & 7 PM-11 PM)
  • Processing over 200+ orders per day while maintaining a Product Dispatch Time (PDT) under 30 minutes and an order accuracy rate above 98%
  • Reduced customer escalations by 25% through precision real-time rider tracking, proactive delay communication, and immediate complaint resolution
  • Implemented rigorous shift handover SOPs, resulting in a 20% improvement in order dispatch delays and ensuring zero missed orders
  • Ensuring 100% strict compliance with FSSAI regulations, internal hygiene audits, and brand-specific SOPs across all kitchen and packaging units
Shift Manager
Devyani International
Jan 2024 — Jan 2025
  • Accountable for managing daily sales targets of ₹80K+, secure cash handling, accurate inventory controls, and comprehensive end-of-day reconciliation
  • Cut overall food wastage by 15% via strict demand forecasting, precise portion controls, and regular staff training on FIFO (First-In, First-Out) practices
  • Maintained a perfect 100% brand audit score through rigorous daily hygiene checklists, meticulous temperature logs, and proactive equipment maintenance
  • Handled complex customer complaints efficiently, sustaining a high 4.5+ rating on Zomato/Swiggy via targeted service recovery protocols
  • Trained and mentored 20+ new crew members on POS operations, strategic upselling techniques, and critical food safety standards
  • Managed peak hour rushes of 100+ orders per shift, successfully ensuring minimal queue times and maximum order accuracy
Skills
QSR operationsCloud kitchen managementPeak-hour executionTAT managementRider allocationLast-mile deliverySOP implementationAuditsP&L managementBudget controlLabour cost controlVendor negotiationPerformance managementQSR & cloud kitchen operationsMulti-brand kitchen management
Education
Bachelor of Tourism Studies, Tourism & Hospitality
Indira Gandhi National Open University (IGNOU)
Personal Information
Date of Birth

03/01/2006

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