{ "$schema": "https://cvjson.com/schema/v1.json", "basics": { "name": "Ravneet Singh", "label": "Manager-Operations", "email": "singh.neeet93@gmail.com", "summary": "Operations, Revenue & Supply Management professional with experience across hospitality, travel, and property management. Proven track record of managing large-scale operations, leading teams, driving revenue and sales targets, and managing end-to-end property onboarding. Experienced in coordinating with customers, property owners, vendors, and internal support teams to ensure operational efficiency, service quality, and timely execution.", "location": "Delhi Krishna Nagar-Delhi 110051" }, "work": [ { "company": "Elivaas", "position": "Supply Manager", "location": "Gurugram", "startDate": "2026-06", "current": true, "highlights": [ "Managing the end-to-end supply onboarding process for new luxury farms and villas.", "Identifying and onboarding new farm properties for listing on the Elivaas platform.", "Coordinating with property owners, vendors, suppliers, and internal teams to ensure smooth property onboarding.", "Ensuring properties are operationally ready and live on the website within planned timelines.", "Coordinating cross-functional activities between supply, operations, vendors, and other internal teams for successful property launches." ] }, { "company": "Country Holidays Travel", "position": "Assistant General Manager", "location": "Noida, UP", "startDate": "2024-09", "endDate": "2026-06", "highlights": [ "Led a team of 50+ employees in daily operations and ensured the smooth functioning of the business", "Implemented process improvements resulting in a 20% increase in efficiency", "Managed revenue, sales, customer support, and day-to-day business operations.", "Monitored team performance and provided guidance to achieve business and monthly targets.", "Managed customer escalations and ensured timely resolution of service-related issues." ] }, { "company": "IENERGIZER", "position": "Sr. Manager Operations", "location": "Noida, UP", "startDate": "2021-07", "endDate": "2024-09", "highlights": [ "Developed and implemented strategic sales plans to achieve revenue targets", "Led a large team and monitored daily operational KPIs and performance metrics. Maintained FRT (chat process) and delivery of business login hours of team", "Analysed market trends, identified opportunities, and implemented effective sales strategies", "Established strong relationships with key clients to drive long-term business growth", "Handled billing and RNP closure with clients", "Provided leadership, coaching, and performance management to associates and support teams. Managed day-to-day operations, shrinkage, attrition, and manpower planning" ] }, { "company": "Cogent e Services", "position": "Assistant Manager", "location": "Noida, UP", "startDate": "2019-07", "endDate": "2021-05", "highlights": [ "Coached and mentored new employees on company policies and procedures", "Oversaw daily store operations, managing staff and inventory", "Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties", "Monitored sales performance to identify potential areas for improvement", "Handled employee discipline and termination according to company policies", "Developed training modules and documentation to train staff", "Identified operational process inefficiencies and recommended improvements" ] }, { "company": "Tech Mahindra", "position": "Team Leader", "location": "Noida, UP", "startDate": "2017-06", "endDate": "2019-06", "highlights": [ "Assisted in recruitment and onboarding of new team members", "Delegated tasks according to project requirements and employee strengths", "Managed day-to-day operations including ticket assignment, shrinkage, attrition, and TAT for ticket closure in the Oyo-room process", "Created weekly schedules based on predicted staffing needs, budgets, and employee requests", "Developed training modules and documentation to train staff" ] }, { "company": "Indiamart intermesh Pvt. LTD", "position": "Assistant Manager Client servicing", "location": "Noida, UP", "startDate": "2016-01", "endDate": "2017-03", "highlights": [ "Tracked and reported on client services trends with regular summaries for leadership", "Prepared and assisted clients with social integration into life-sustaining and independent living skills", "Designed catalogues for customers and coached them on using buy leads" ] }, { "company": "Cyquator Media Services Pvt.Ltd (Dish tv)", "position": "CSA", "location": "Noida, UP", "startDate": "2012-10", "endDate": "2015-03", "highlights": [ "Followed up with customers to support satisfaction and resolve issues", "Assisted customers with product selection, order entry, and payment processing", "Resolved product or service problems by clarifying customer complaints and determining cause" ] } ], "education": [ { "institution": "Symboisis University", "degree": "Master of Business Administration", "field": "Marketing", "endDate": "2016-09" }, { "institution": "Delhi University", "degree": "Bachelor of Commerce", "endDate": "2014-07" } ], "skills": [ "Operations Management", "Team Leadership", "Sales Strategy", "Process Improvement", "Financial Management", "Manpower Planning", "Client Relationship Management", "Budgeting", "Forecasting", "Training and Development", "Performance Monitoring", "Vendor Coordination", "Leadership and Team Management", "Sales target", "Weekly reports", "Team reviews", "Coordination with Vendors", "quotation review & Booking approvals", "Sales Strategy Development" ], "languages": [ { "language": "English", "fluency": "Advanced" }, { "language": "Hindi", "fluency": "Advanced" } ], "referencesMode": "hide", "x-customSections": [ { "name": "Best Ass. General Manager", "items": [ { "name": "Ass. General Manager of the quarter", "summary": "Country holidays travel · 2025-08. awarded by the owner of the company", "date": "2025-08" }, { "name": "Best Support staff of the year", "summary": "Ienergizer- Urban company · 2022-07. awarded by CEO- of Ienergizer Mr. adarsh agarwal", "date": "2022-07" }, { "name": "Team leader of the year", "summary": "Tech. Mahindra · 2018-07", "date": "2018-07" } ] } ], "availability": { "status": "open" }, "ats": { "keywords": [ "Supply Manager", "Elivaas", "Assistant General Manager", "Country Holidays Travel", "Sr. Manager Operations", "IENERGIZER", "Assistant Manager", "Cogent e Services", "Team Leader", "Tech Mahindra", "Assistant Manager Client servicing", "Indiamart intermesh Pvt. LTD", "CSA", "Cyquator Media Services Pvt.Ltd (Dish tv)", "Marketing", "Operations Management", "Team Leadership", "Sales Strategy", "Process Improvement", "Financial Management", "Manpower Planning", "Client Relationship Management", "Budgeting", "Forecasting", "Training and Development", "Performance Monitoring", "Vendor Coordination", "Leadership and Team Management", "Sales target", "Weekly reports", "Team reviews", "Coordination with Vendors", "quotation review & Booking approvals", "Sales Strategy Development", "English", "Hindi", "Ass. General Manager of the quarter", "Country holidays travel", "Best Support staff of the year", "Ienergizer- Urban company", "Team leader of the year", "Tech. Mahindra", "Manager-Operations" ], "yearsOfExperience": 0, "seniority": "lead", "highestEducation": "Master's" }, "verification": { "email": true, "platform": "freecv.org" }, "i18n": { "primary": "en" }, "meta": { "version": "1.2.2", "canonical": "https://livelink.cv/ravneet-singh/cv.json", "lastModified": "2026-09-21T08:20:05.776Z", "generator": "FreeCV.org" } }