Ravneet Singh

Manager-Operations

Operations, Revenue & Supply Management professional with experience across hospitality, travel, and property management. Proven track record of managing large-scale operations, leading teams, driving revenue and sales targets, and managing end-to-end property onboarding. Experienced in coordinating with customers, property owners, vendors, and internal support teams to ensure operational efficiency, service quality, and timely execution.

[email protected] Delhi Krishna Nagar-Delhi 110051
0
Year experience
0
Languages
0
Skills
Work Experience
Supply Manager
ElivaasGurugram
Jun 2026 — Present
  • Managing the end-to-end supply onboarding process for new luxury farms and villas.
  • Identifying and onboarding new farm properties for listing on the Elivaas platform.
  • Coordinating with property owners, vendors, suppliers, and internal teams to ensure smooth property onboarding.
  • Ensuring properties are operationally ready and live on the website within planned timelines.
  • Coordinating cross-functional activities between supply, operations, vendors, and other internal teams for successful property launches.
Assistant General Manager
Country Holidays TravelNoida, UP
Sep 2024 — Jun 2026
  • Led a team of 50+ employees in daily operations and ensured the smooth functioning of the business
  • Implemented process improvements resulting in a 20% increase in efficiency
  • Managed revenue, sales, customer support, and day-to-day business operations.
  • Monitored team performance and provided guidance to achieve business and monthly targets.
  • Managed customer escalations and ensured timely resolution of service-related issues.
Sr. Manager Operations
IENERGIZERNoida, UP
Jul 2021 — Sep 2024
  • Developed and implemented strategic sales plans to achieve revenue targets
  • Led a large team and monitored daily operational KPIs and performance metrics. Maintained FRT (chat process) and delivery of business login hours of team
  • Analysed market trends, identified opportunities, and implemented effective sales strategies
  • Established strong relationships with key clients to drive long-term business growth
  • Handled billing and RNP closure with clients
  • Provided leadership, coaching, and performance management to associates and support teams. Managed day-to-day operations, shrinkage, attrition, and manpower planning
Assistant Manager
Cogent e ServicesNoida, UP
Jul 2019 — May 2021
  • Coached and mentored new employees on company policies and procedures
  • Oversaw daily store operations, managing staff and inventory
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Monitored sales performance to identify potential areas for improvement
  • Handled employee discipline and termination according to company policies
  • Developed training modules and documentation to train staff
  • Identified operational process inefficiencies and recommended improvements
Team Leader
Tech MahindraNoida, UP
Jun 2017 — Jun 2019
  • Assisted in recruitment and onboarding of new team members
  • Delegated tasks according to project requirements and employee strengths
  • Managed day-to-day operations including ticket assignment, shrinkage, attrition, and TAT for ticket closure in the Oyo-room process
  • Created weekly schedules based on predicted staffing needs, budgets, and employee requests
  • Developed training modules and documentation to train staff
Assistant Manager Client servicing
Indiamart intermesh Pvt. LTDNoida, UP
Jan 2016 — Mar 2017
  • Tracked and reported on client services trends with regular summaries for leadership
  • Prepared and assisted clients with social integration into life-sustaining and independent living skills
  • Designed catalogues for customers and coached them on using buy leads
CSA
Cyquator Media Services Pvt.Ltd (Dish tv)Noida, UP
Oct 2012 — Mar 2015
  • Followed up with customers to support satisfaction and resolve issues
  • Assisted customers with product selection, order entry, and payment processing
  • Resolved product or service problems by clarifying customer complaints and determining cause
Skills
Operations ManagementTeam LeadershipSales StrategyProcess ImprovementFinancial ManagementManpower PlanningClient Relationship ManagementBudgetingForecastingTraining and DevelopmentPerformance MonitoringVendor CoordinationLeadership and Team ManagementSales targetWeekly reportsTeam reviewsCoordination with Vendorsquotation review & Booking approvalsSales Strategy Development
Education
Master of Business Administration, Marketing
Symboisis University
Bachelor of Commerce
Delhi University
Languages
English
Advanced
Hindi
Advanced
Best Ass. General Manager
Ass. General Manager of the quarter
Country holidays travel
Aug 2025

awarded by the owner of the company

Best Support staff of the year
Ienergizer- Urban company
Jul 2022

awarded by CEO- of Ienergizer Mr. adarsh agarwal

Team leader of the year
Tech. Mahindra
Jul 2018
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