RALPH ANABWANI ROCHESTER

CRUISE SHIP HOSPITALITY • GUEST SERVICES • OPERATIONS • SUPPLY CHAIN

Customer-focused and adaptable operations professional with hands-on experience in hospitality, cashiering, staff supervision, procurement, inventory control, logistics, community engagement and public-sector operations. Experienced in fast-paced environments requiring accuracy, teamwork, professional communication, service quality and attention to detail. Holds a Bachelor’s degree in Supply Chain Management and is seeking an onboard opportunity in guest services, hotel operations, retail, purchasing, stores, logistics or general operations support.

Mombasa, Kenya
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Language
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Skills
Work Experience
Cashier & Assistant Manager
Sophisticated Lounge & Restaurant
Sep 2025 — Dec 2025
  • Delivered professional customer service while processing transactions accurately through POS systems
  • Handled cash and digital payments, issued receipts/refunds/exchanges, balanced the cash drawer and prepared daily cash reports
  • Responded to customer inquiries, supported product recommendations and promoted applicable offers to support sales
  • Supervised, trained and scheduled staff; monitored performance and provided day-to-day guidance to maintain smooth operations
  • Supported inventory management, stock replenishment and shrinkage control while maintaining service and operational standards
Purchase Assistant
Reenah (K) Limited
May 2025 — Sep 2025
  • Supported procurement of construction materials including cement, steel, aggregates, electrical, plumbing and finishing materials
  • Sourced and compared supplier quotations to support competitive purchasing decisions and value for money
  • Coordinated with engineers, storekeepers and project managers on material specifications, quantities and delivery timelines
  • Tracked purchase orders and followed up with suppliers to support timely delivery and continuity of operations
  • Verified deliveries against purchase orders, delivery notes and specifications; maintained accurate procurement and supplier records
Outreach Facilitator
Nyali Sub-County, Mombasa
Jan 2025 — Mar 2025
  • Engaged community members through awareness activities and facilitated educational and behavioral-change sessions
  • Coordinated workshops for youth and women, including mobilization, facilitation, logistics and distribution of materials
  • Worked with county officials and community stakeholders to align activities with programme objectives
  • Used strong interpersonal communication and active listening to engage diverse groups professionally and respectfully
Intern, Procurement & Logistics
Mombasa County Department of Transport, Infrastructure & Public Works
Aug 2023 — Oct 2023
  • Supported procurement documentation including RFQs, LPOs and supplier-vetting records
  • Participated in tender opening and financial evaluation activities while maintaining accuracy and compliance with procedures
  • Inspected incoming materials, recorded delivery notes and supported secure, traceable inventory intake and issuance
  • Used SAP ERP to post transactions, track stock movements and generate supply reports
  • Organized stores and maintained systematic stock arrangements for accessibility, traceability and efficient operations
Skills
POS operations & cash handlingStaff supervision & team relationsInventory & stock controlLogistics & delivery coordinationSales support & promotions coordinationCross-functional communicationFast-paced work & adaptabilityProcess & workflow support
Education
Bachelor of Science, Supply Chain Management
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
2019 — 2024
Certificate, Computer Applications
Joy Cyber & Computer Training
Feb 2019 — Mar 2019
Kenya Certificate of Secondary Education (KCSE)
Kakamega High School
2015 — 2018
Languages
English
Fluent
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