SHERIN XAVIER

Documentation Executive|Documentation & Reporting | IT Experience

Detail-oriented IT professional with 3+ years of experience at Infosys, progressing from Test Engineer to Test Analyst. Experienced in documentation, Excel tracking, status reporting, defect tracking and team coordination. Worked with e-commerce, CRM and marketing applications, including Salesforce CRM and Salesforce Marketing Cloud. Strong organizational and communication skills with experience working with cross-functional teams. Seeking a Documentation Executive role.

Changanacherry,Kerala,India
0+
Years experience
0
Languages
0
Skills
PROFESSIONAL EXPERIENCE
Career Break
Mar 2023 — PresentCurrent
  • Took career break for competitive examination preparation
  • Now seeking to resume professional career
Test Engineer → Test Analyst
Infosys Limited
Dec 2019 — Mar 2023Trivandrum
  • Worked across retail, e-commerce, CRM and marketing applications, including Lotus's Shop Online, Buy-Low Foods, Backcountry, Tiffany & Co., Salesforce CRM and Salesforce Marketing Cloud.
  • Created and maintained test cases, execution records and other project documentation based on requirements.
  • Prepared and maintained Excel trackers, execution reports and daily status reports to monitor project activities and progress.
  • Logged, documented and tracked defects using Jira, Azure DevOps and HP ALM, and performed retesting after defect fixes.
  • Prepared and maintained knowledge-transfer documentation to support project knowledge sharing.
  • Validated customer details in Salesforce CRM and verified consistency of customer data with Salesforce Marketing Cloud.
  • Tested marketing communication workflows in Salesforce Marketing Cloud, including customer data and marketing message validation.
  • Participated in daily team meetings, task allocation and progress discussions, and communicated with cross-functional teams.
  • Used Microsoft Excel, Word, PowerPoint and SharePoint for documentation, tracking, reporting and information management.
Skills
Documentation & Reporting: Documentation Management, Report Preparation, Status Reporting, Excel Tracking, Knowledge Transfer DocumentationMicrosoft Office: Microsoft Excel, Word, PowerPoint, SharePointTools: Jira, Azure DevOps, HP ALMProfessional Skills: Attention to Detail, Team Coordination, Stakeholder Communication,Information Management
Education
Bachelor of Technology, Electrical & Electronics Engineering
Saintgits College of Engineering
2015 — 2019CGPA - 7.48
Languages
English
Fluent
Malayalam
Native
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