Marcus Chen

UX Designer

UX Designer with 3 years of experience crafting intuitive digital experiences for fintech and e-commerce products. Specialise in user research, interaction design, and cross-functional collaboration.

[email protected] +1 646 555 0184 New York, NY marcuschen.design
LinkedIn
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Languages
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Skills
Work Experience
UX Designer
Capital One
Mar 2022 — PresentCurrentNew York, NY
  • Redesigned mobile onboarding flow reducing drop-off rate by 34% and boosting completed signups by 28%
  • Conducted 40+ user interviews and usability tests, translating insights into actionable design improvements
  • Delivered end-to-end design for 3 major features from concept to launch within Agile sprints
  • Established component design system with 120+ reusable elements, cutting design-to-dev handoff time by 50%
Junior UX Designer
Etsy
Jun 2021 — Mar 2022New York, NY
  • Designed checkout optimisation that increased conversion rate by 12% across 90M active buyers
  • Created high-fidelity prototypes and ran A/B tests improving task completion rates by 21%
  • Collaborated with product and engineering teams to ship 8 user-facing features on schedule
Skills
Design Tools
FigmaAdobe XD
Research
User ResearchUsability Testing
Design
PrototypingInteraction DesignDesign SystemsWireframing
Standards
Accessibility (WCAG)
Education
BFA Communication Design, Communication Design
Parsons School of Design
2017 — 2021
Languages
English
Fluent
Mandarin
Native
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