{
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  "basics": {
    "name": "Pratiksha Jain",
    "label": "Senior Customer Success Executive",
    "summary": "Customer support professional with 4+ years of experience resolving customer queries in real time across chat and social media channels. Comfortable managing multiple conversations at once while keeping responses fast, accurate, and warm in tone. Proven track record of high customer satisfaction, backed by 5x \"Gem of the Month\" and \"Best Performer of the Year\" recognitions. Looking to bring that same speed and reliability to a Live Chat Agent role at Poshmark, delivering the kind of quick, friendly support that keeps buyers and sellers coming back",
    "location": "Chennai"
  },
  "work": [
    {
      "company": "Caratlane Trading Limited",
      "position": "Senior Customer Success Executive",
      "location": "Chennai",
      "startDate": "2022-08",
      "endDate": "2026-02",
      "highlights": [
        "Managed high-volume, real-time customer conversations across chat and social channels, resolving queries quickly while keeping a friendly, on-brand tone in every message",
        "Handled simultaneous customer interactions daily, prioritizing and multitasking to keep response times fast without sacrificing accuracy",
        "Resolved order, product, and service queries end-to-end via written communication, escalating only when necessary and following up to confirm resolution",
        "Built and maintained performance and engagement reports that tracked response quality, resolution speed, and customer satisfaction trends",
        "Recognized 5x as \"Gem of the Month\" and once as \"Best Performer of the Year\" for consistently fast, high-quality customer support"
      ]
    },
    {
      "company": "Murugan Metals",
      "position": "Accounts Executive",
      "startDate": "2019-06",
      "endDate": "2020-08",
      "highlights": [
        "Handle daily accounting operations and maintain financial records",
        "Manage invoice processing, payment follow-ups, and account reconciliation",
        "Assist in preparing financial reports"
      ]
    },
    {
      "company": "Jain Bazzar",
      "position": "Sales Associate Intern",
      "startDate": "2019-03",
      "endDate": "2019-06",
      "highlights": [
        "Assist customers with product selection and ensure smooth shopping experience",
        "Support sales operations and handle customer queries",
        "Maintain product displays to enhance customer engagement and sales",
        "Completed a 3-month internship as a Sales Associate at Jain Bazzar, assisting customers with product selection and ensuring a smooth shopping experience.",
        "Supported sales operations, handled customer queries, and maintained product displays to enhance customer engagement and sales."
      ]
    }
  ],
  "education": [
    {
      "institution": "Guru Shree Shanti College for Women",
      "degree": "Bachelor of Commerce",
      "startDate": "2015",
      "endDate": "2018"
    }
  ],
  "skills": [
    "Customer Relationship Management (CRM)",
    "Social Media Management",
    "Client Communication",
    "Sales",
    "Report Creation",
    "Data Management",
    "Accounts",
    "Financial Record Handling",
    "Team Coordination",
    "Problem Solving",
    "Sales & Customer Service",
    "Accounts & Financial Record Handling"
  ],
  "languages": [
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      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Hindi",
      "fluency": "Fluent"
    }
  ],
  "awards": [
    {
      "title": "Gem of the Month",
      "summary": "Awarded 5 times at CaratLane for outstanding customer service, performance, and client engagement."
    },
    {
      "title": "Best Performer of the Year",
      "summary": "Recognized for consistently achieving targets, delivering exceptional customer experience, and contributing to team success."
    }
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
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