Pratiksha Jain

Senior Customer Success Executive

Customer support professional with 4+ years of experience resolving customer queries in real time across chat and social media channels. Comfortable managing multiple conversations at once while keeping responses fast, accurate, and warm in tone. Proven track record of high customer satisfaction, backed by 5x "Gem of the Month" and "Best Performer of the Year" recognitions. Looking to bring that same speed and reliability to a Live Chat Agent role at Poshmark, delivering the kind of quick, friendly support that keeps buyers and sellers coming back

Chennai
0
Languages
0
Skills
Work Experience
Senior Customer Success Executive
Caratlane Trading LimitedChennai
Aug 2022 — Feb 2026
  • Managed high-volume, real-time customer conversations across chat and social channels, resolving queries quickly while keeping a friendly, on-brand tone in every message
  • Handled simultaneous customer interactions daily, prioritizing and multitasking to keep response times fast without sacrificing accuracy
  • Resolved order, product, and service queries end-to-end via written communication, escalating only when necessary and following up to confirm resolution
  • Built and maintained performance and engagement reports that tracked response quality, resolution speed, and customer satisfaction trends
  • Recognized 5x as "Gem of the Month" and once as "Best Performer of the Year" for consistently fast, high-quality customer support
Accounts Executive
Murugan Metals
Jun 2019 — Aug 2020
  • Handle daily accounting operations and maintain financial records
  • Manage invoice processing, payment follow-ups, and account reconciliation
  • Assist in preparing financial reports
Sales Associate Intern
Jain Bazzar
Mar 2019 — Jun 2019
  • Assist customers with product selection and ensure smooth shopping experience
  • Support sales operations and handle customer queries
  • Maintain product displays to enhance customer engagement and sales
  • Completed a 3-month internship as a Sales Associate at Jain Bazzar, assisting customers with product selection and ensuring a smooth shopping experience.
  • Supported sales operations, handled customer queries, and maintained product displays to enhance customer engagement and sales.
Skills
Customer Relationship Management (CRM)Social Media ManagementClient CommunicationSalesReport CreationData ManagementAccountsFinancial Record HandlingTeam CoordinationProblem SolvingSales & Customer ServiceAccounts & Financial Record Handling
Education
Bachelor of Commerce
Guru Shree Shanti College for Women
2015 — 2018
Languages
English
Fluent
Hindi
Fluent
Achievements & Awards
Gem of the Month

Awarded 5 times at CaratLane for outstanding customer service, performance, and client engagement.

Best Performer of the Year

Recognized for consistently achieving targets, delivering exceptional customer experience, and contributing to team success.

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