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  "basics": {
    "name": "Praneet Ghosh",
    "summary": "A hospitality graduate, specialised in customer experience, seeking a healthy and inclusive working environment and culture, where I can learn, grow, and gain job satisfaction at the same time .\n",
    "location": "Delhi, India"
  },
  "work": [
    {
      "company": "IndiGo",
      "position": "Customer Experience Expert",
      "location": "Gurgaon, India",
      "startDate": "2025-03",
      "current": true,
      "highlights": [
        "Handling customer queries/grievances via e-mail or calls.",
        "Managing escalations.",
        "Training new employees."
      ]
    },
    {
      "company": "Godrej Properties",
      "position": "Customer Record Centre Executive",
      "location": "Ahmedabad, India",
      "startDate": "2023-06",
      "endDate": "2025-02",
      "highlights": [
        "Dealing with walk-ins, calls, and emails.",
        "Fetching reports & preparing documents.",
        "Complaint handling.",
        "Arranging and assisting with Site Visits."
      ]
    },
    {
      "company": "Domino's",
      "position": "Assistant Restaurant Manager",
      "location": "Bhilai, India",
      "startDate": "2022-07",
      "endDate": "2023-06",
      "highlights": [
        "Handling the particular shift and related concerns.",
        "Supervise the in-store team and delivery partners.",
        "Make sure SOPs are followed properly; and prepare andsend reports to the management.",
        "Guest, cash and complaint handling."
      ]
    },
    {
      "company": "Foodie Ghost",
      "position": "Owner/Operator",
      "location": "Bhilai, India",
      "startDate": "2019-08",
      "endDate": "2022-06",
      "highlights": [
        "Preparing, packaging, and dispatching the products through online channels.",
        "Taking care of the sales, marketing, and advertisement of the outlet.",
        "Social media and customer/client handling.",
        "Quality control."
      ]
    }
  ],
  "education": [
    {
      "institution": "IHMCTAN Guwahati",
      "degree": "B.Sc. in Hospitality & Hotel Administration",
      "startDate": "2016",
      "endDate": "2019"
    }
  ],
  "skills": [
    "Interpersonal Communication Skills",
    "Aviation",
    "Real Estate",
    "Documentation",
    "Recruitment",
    "Quality Control",
    "Team Handling",
    "Inventory Control & Stock Management",
    "Basic SAP",
    "SFDC",
    "Management",
    "Client/Customer/Guest Handling"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Advanced"
    },
    {
      "language": "Hindi",
      "fluency": "Native"
    },
    {
      "language": "Bangla",
      "fluency": "Native"
    }
  ],
  "certificates": [
    {
      "name": "Front Office cum Reception",
      "issuer": "MMKVY",
      "date": "2016"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
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      "Documentation",
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      "Bangla",
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    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
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    "platform": "freecv.org"
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    "lastModified": "2026-04-30T03:49:15.150Z",
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}