A hospitality graduate, specialised in customer experience, seeking a healthy and inclusive working environment and culture, where I can learn, grow, and gain job satisfaction at the same time .
Delhi, India
0
Languages
0
Skills
0
Certification
Work Experience
Customer Experience Expert
IndiGoGurgaon, India
03/2025 — Present
Handling customer queries/grievances via e-mail or calls.
Managing escalations.
Training new employees.
Customer Record Centre Executive
Godrej PropertiesAhmedabad, India
06/2023 — 02/2025
Dealing with walk-ins, calls, and emails.
Fetching reports & preparing documents.
Complaint handling.
Arranging and assisting with Site Visits.
Assistant Restaurant Manager
Domino'sBhilai, India
07/2022 — 06/2023
Handling the particular shift and related concerns.
Supervise the in-store team and delivery partners.
Make sure SOPs are followed properly; and prepare andsend reports to the management.
Guest, cash and complaint handling.
Owner/Operator
Foodie GhostBhilai, India
08/2019 — 06/2022
Preparing, packaging, and dispatching the products through online channels.
Taking care of the sales, marketing, and advertisement of the outlet.
Social media and customer/client handling.
Quality control.
Skills
Interpersonal Communication SkillsAviationReal EstateDocumentationRecruitmentQuality ControlTeam HandlingInventory Control & Stock ManagementBasic SAPSFDCManagementClient/Customer/Guest Handling