Praneet Ghosh

A hospitality graduate, specialised in customer experience, seeking a healthy and inclusive working environment and culture, where I can learn, grow, and gain job satisfaction at the same time .

[email protected] +917869416834 Delhi, India
0
Languages
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Skills
0
Certification
Work Experience
Customer Experience Expert
IndiGo
03/2025 — PresentCurrentGurgaon, India
  • Handling customer queries/grievances via e-mail or calls.
  • Managing escalations.
  • Training new employees.
Customer Record Centre Executive
Godrej Properties
06/2023 — 02/2025Ahmedabad, India
  • Dealing with walk-ins, calls, and emails.
  • Fetching reports & preparing documents.
  • Complaint handling.
  • Arranging and assisting with Site Visits.
Assistant Restaurant Manager
Domino's
07/2022 — 06/2023Bhilai, India
  • Handling the particular shift and related concerns.
  • Supervise the in-store team and delivery partners.
  • Make sure SOPs are followed properly; and prepare andsend reports to the management.
  • Guest, cash and complaint handling.
Owner/Operator
Foodie Ghost
08/2019 — 06/2022Bhilai, India
  • Preparing, packaging, and dispatching the products through online channels.
  • Taking care of the sales, marketing, and advertisement of the outlet.
  • Social media and customer/client handling.
  • Quality control.
Skills
Interpersonal Communication SkillsAviationReal EstateDocumentationRecruitmentQuality ControlTeam HandlingInventory Control & Stock ManagementBasic SAPSFDCManagementClient/Customer/Guest Handling
Education
B.Sc. in Hospitality & Hotel Administration
IHMCTAN Guwahati
2016 — 2019
Certificates
Front Office cum Reception
MMKVY
2016
Languages
English
Advanced
Hindi
Native
Bangla
Native
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