Pranay Dharne
Dynamic and detail-driven Finance Analyst with strong multidisciplinary experience across financial analysis, customer relationship management, banking operations, and order-to-invoice cycles. Adept at interpreting complex financial data, preparing actionable insights, and collaborating effectively with cross-functional teams. Demonstrated success in managing high value client interactions, resolving escalated financial queries, and improving workflow efficiency. Recognized for strong communication, analytical acumen, and the ability to streamline processes to support organizational goals. Exhibits a high level of professionalism, accountability, and the capacity to deliver under pressure. Committed to driving continuous improvement and contributing to strategic decision-making through accurate reporting and financial discipline.
- Expert in end-to-end order booking, scheduling, delivery coordination, billing, and invoice management for ATM hardware, software, and professional services.
- Manage order cycle including booking, scheduling, delivery confirmation, and invoice preparation, ensuring accuracy at all stages.
- Collaboration with Global countries, and internal departments to ensure timely fulfilment of ATM-related services and deliverables.
- Support delivery of software, hardware, professional, and related services through strong coordination with multiple operational units.
- Maintain thorough documentation covering order details, delivery status, billing records, and financial reports
- Ensure compliance with internal financial controls while maintaining accuracy in order and billing documentation.
- Oversaw the National Desk, managing high-net-worth client queries, especially related to credit card services and transactions
- Provided expert support on credit card-related issues, ensuring accurate resolution aligned with policy and customer expectations.
- Handled and resolved escalated complaints involving credit card charges, transaction disputes, and rewards.
- Supported risk mitigation through monitoring of suspicious activities and initiating card block procedures when required.
- Facilitated smooth communication between clients and backend teams, ensuring seamless service delivery and consistent customer satisfaction.
- requirements. Addressed escalated cases from social media channels with professionalism and timely resolution.
- Coordinated closely with clients and internal teams to drive effective and solution-oriented outcomes
- outcomes Educated clients on mortgage loan terms, conditions, repayment expectations, and financial responsibilities.
- responsibilities. Assisted customers with concerns related to pending foreclosures and payment clarifications.
- clarifications. Provided guidance and clarity on mortgage-related documentation and process requirements.