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  "basics": {
    "name": "PRAKASH SINGH",
    "label": "Sr. Back Office Executive",
    "summary": "Results-driven Operations and Back Office Professional with 11+ years of experience in inspection coordination, certification management, client servicing, quality assurance, export documentation, MIS reporting, and operational support. Currently working as Sr. Back Office Executive at Cotecna Inspection India Pvt. Ltd., managing inspection assignments, laboratory testing coordination, certificate issuance, manpower deployment, quality monitoring, and stakeholder communication for agricultural commodity inspection and certification services. Proven ability to handle multiple projects, improve operational efficiency, maintain compliance standards, and deliver excellent customer service.",
    "location": "Delhi, India"
  },
  "work": [
    {
      "company": "Cotecna Inspection India Pvt. Ltd.",
      "position": "Sr. Back Office Executive",
      "location": "Delhi, India",
      "startDate": "2025-08",
      "current": true,
      "highlights": [
        "Coordinate inspection, sampling, packing supervision, container stuffing, and quality assurance for agricultural commodities including rice, wheat, pulses, spices, and food products",
        "Manage communication with exporters, importers, laboratories, inspectors, warehouse teams, and international clients",
        "Prepare and review draft certificates, final certificates, inspection reports, laboratory reports, and export documentation",
        "Manage certificate issuance activities ensuring compliance with customer requirements and contractual obligations",
        "Track inspection orders, laboratory testing status, pending approvals, and certificate issuance schedules",
        "Maintain daily MIS reports, manpower deployment records, inspector attendance records, manday utilization reports, and operational dashboards",
        "Monitor packing operations and identify quality deviations, packing defects, infestation concerns, and operational risks",
        "Coordinate with inspection teams and laboratories to ensure timely testing and reporting",
        "Follow up on quotations, invoices, payment approvals, client confirmations, and commercial documentation",
        "Maintain audit-ready records of certificates, reports, invoices, client communications, and operational documents",
        "Prepare weekly and monthly business reports, operational summaries, trend analysis, and utilization reports",
        "Resolve customer queries and ensure timely service delivery",
        "Support process improvement initiatives to enhance operational efficiency and customer satisfaction"
      ]
    },
    {
      "company": "Hello Verify India Pvt. Ltd.",
      "position": "Team Leader (Client Relationship Executive)",
      "startDate": "2022-09",
      "endDate": "2025-08",
      "highlights": [
        "Managed over 120 business clients and maintained long-term customer relationships",
        "Coordinated background verification projects for domestic and international clients",
        "Led daily operations and monitored SLA compliance",
        "Supported client onboarding, account management, and revenue generation activities",
        "Coordinated with finance teams for billing, Proforma invoices, tax invoices, and reconciliations",
        "Managed escalations and ensured timely closure of client cases",
        "Prepared MIS reports and performance dashboards for management review",
        "Assisted sales teams in business proposal preparation and client acquisition activities"
      ]
    },
    {
      "company": "Virtual Employees Pvt. Ltd.",
      "position": "Senior Associate (Back Office)",
      "startDate": "2021-10",
      "endDate": "2022-07",
      "highlights": [
        "Performed data validation and quality checks for telecommunication projects",
        "Managed business and consumer data processing activities",
        "Entered and maintained data within designated systems and databases",
        "Prepared operational reports and supported business requirements through accurate data management"
      ]
    },
    {
      "company": "Data Flow Group Pvt. Ltd.",
      "position": "Senior Associate / Lead Associate / Team Leader",
      "startDate": "2015-07",
      "endDate": "2021-09",
      "highlights": [
        "Managed applicant support operations and status verification processes",
        "Maintained CRM records and prepared business reports",
        "Performed data mining, data validation, and reporting activities",
        "Coordinated with multiple departments to ensure timely processing of applications",
        "Handled applicant escalations and customer support functions",
        "Processed refunds and maintained reconciliation records",
        "Conducted training sessions for new associates and team members",
        "Monitored productivity and maintained daily MIS reports",
        "Led operational teams and ensured process compliance and timely delivery"
      ]
    },
    {
      "company": "Champ Info Software",
      "position": "US Payroll Executive",
      "startDate": "2013-12",
      "endDate": "2015-04",
      "highlights": [
        "Processed weekly payroll and tax calculations",
        "Maintained employee attendance and leave records",
        "Handled payroll compliance and insurance-related activities",
        "Prepared invoices, general ledger reports, and bank reconciliations",
        "Created monthly audit reports and operational performance reports"
      ]
    }
  ],
  "education": [
    {
      "institution": "Agra University",
      "degree": "Bachelor of Arts",
      "endDate": "2013"
    },
    {
      "institution": "Diploma in Aviation & Hospitality",
      "degree": "Diploma",
      "endDate": "2009"
    },
    {
      "institution": "UP Board / CBSE Board",
      "degree": "Senior Secondary & Secondary Education"
    }
  ],
  "skills": [
    "Back Office Operations",
    "Inspection & Certification Coordination",
    "Quality Assurance",
    "Export Documentation",
    "Client Relationship Management",
    "MIS Reporting",
    "Team Leadership",
    "Operational Reporting",
    "Process Improvement",
    "Manpower Planning",
    "Laboratory Testing Coordination",
    "Invoice & Payment Follow-up",
    "Stakeholder Management",
    "Microsoft Excel",
    "Audit & Compliance Documentation",
    "Microsoft Word",
    "Microsoft PowerPoint",
    "Outlook",
    "CRM Systems",
    "Google Workspace",
    "Data Analysis",
    "Dashboard Preparation",
    "Documentation Control",
    "Certificate Management",
    "Leadership",
    "Team Management",
    "Client Communication",
    "Problem Solving",
    "Attention to Detail",
    "Stakeholder Coordination",
    "Time Management",
    "Adaptability",
    "Decision Making"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Hindi",
      "fluency": "Fluent"
    }
  ],
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      "name": "PERSONAL DETAILS",
      "items": [
        {
          "name": "Date of Birth",
          "summary": "20 November 1989"
        },
        {
          "name": "Marital Status",
          "summary": "Married"
        },
        {
          "name": "Languages Known",
          "summary": "English, Hindi"
        },
        {
          "name": "Nationality",
          "summary": "Indian"
        }
      ]
    },
    {
      "name": "CAREER OBJECTIVE",
      "items": [
        {
          "name": "Career Objective",
          "summary": "To leverage my extensive experience in operations management, client servicing, inspection coordination, quality assurance, certification management, and documentation control to contribute effectively toward organizational growth while continuously enhancing my professional and leadership capabilities."
        }
      ]
    }
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    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
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