Phumelele Mhlongo

Administrator, Receptionist and Sales Representative

Experienced administrator with a strong background in educational support and client relations. Successfully enhanced student engagement by 20% and improved curriculum delivery by 50% through effective collaboration with teachers, while also maintaining accurate documentation and facilitating communication for up to 80 families. Committed to delivering exceptional service and operational efficiency that fosters positive experiences for students and clients alike. Known for a meticulous attention to detail and the ability to thrive under pressure.

Tongaat, P.OBox 1365, 4399
0+
Years experience
0
Language
0
Skills
Work Experience
Assistant teacher
Department of Education
Mar 2023 — Sep 2024Ozwathini Ndwedwe
  • Facilitated classroom activities, enhancing student engagement by [20]% over [timeframe]
  • Assisted lead teachers in developing lesson plans, resulting in improved curriculum delivery by [50]%
  • Implemented individualized learning strategies for [number] students, increasing academic performance scores by [40]%
  • Coordinated extracurricular programs, boosting student participation rates by [40]% within [timeframe]
  • Monitored student progress and provided feedback, contributing to a [30]% improvement in overall class attendance
Sales Representative
Sanlam Insurance Company
Nov 2023 — May 2026Stanger, Kwadukuza
  • Educated clients about insurance products and services, increasing client understanding by 40% through tailored presentations.
  • Generated new business through networking and referrals, resulting in 20 new clients and contributing to a 40% increase in monthly sales.
  • Maintained relationships with clients to ensure satisfaction and retention, achieving a client satisfaction rate of 40% as measured by feedback.
Admin Clerk Assistant
Mbozamo Primary School
May 2018 — Jun 2021Stanger, Kwadukuza
  • Assisted in daily administrative tasks and operations under pressure, processing up to 100 documents daily.
  • Maintained accurate records and facilitated smooth communication for 80 students and their families.
  • Photocopied, printed, and typed documents with 99% accuracy, significantly reducing errors.
  • Supported project management for school events, consistently meeting tight deadlines for over 10 projects annually.
  • Coordinated team communications among 5 staff members, improving collaboration and workflow.
  • Streamlined office operations, boosting efficiency by 30% through improved scheduling.
Skills
Ability to work under pressureBasic numeracyVersatile with an ability to follow instructionsExcellent communication skillsComputer literate - Microsoft Word and PowerPoint
Education
Grade 12, General Education
Nkosibomvu Secondary School
2010 — 2014
Receptionist Certificate
Boston City Campus and Business College
2017 — 201890%
Certifications
Receptionist Certificate
2017-02
Driver’s licence code 10
2020-11
References
Mr. Mhlongo
Educator
Former Colleague
0795575957
Mrs. Gasa
Manager
Former Manager
0829792056
Languages
English and Zulu
Fluent
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