{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "PHAT NAPHA",
    "label": "Network Engineer",
    "summary": "IT Technical Support professional with over 6 years of experience in providing technical assistance,\ntroubleshooting system and network issues, and supporting IT infrastructure. Skilled in hardware and software\ninstallation, LAN/WAN network support, and customer service. Seeking to contribute technical expertise and\nproblem-solving skills in an IT Support or IT Security role.",
    "location": "Phnom Penh",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "phat-napha-bb6abb348",
        "url": "https://linkedin.com/in/phat-napha-bb6abb348"
      }
    ]
  },
  "work": [
    {
      "company": "ONLINE ISP",
      "position": "Network Engineer",
      "location": "Phnom Penh",
      "startDate": "2026-05",
      "current": true
    },
    {
      "company": "ONLINE ISP",
      "position": "Technical Support Engineer",
      "location": "Phnom Penh",
      "startDate": "2022-02",
      "current": true,
      "highlights": [
        "Provided technical support for hardware and provided exceptional customer service in response to incoming service requests.",
        "Provided answers to clients by identifying problems, researching answers, and guided the client through corrective steps.",
        "Responded to the calls and email requests for technical support.",
        "Resolving the technical problems with LAN, WAN, and other systems.",
        "Collaborate with the Network and Server Administrators to initiate and solve complex technical issues and escalate them accordingly"
      ]
    },
    {
      "company": "Advanced MSP Company",
      "position": "IT Technical Support",
      "location": "Siem Reap",
      "startDate": "2018-06",
      "endDate": "2022-01",
      "highlights": [
        "Delivered comprehensive IT support to multiple client businesses, ensuring maximum system uptime by installing and configuring hardware, operating systems (Windows), and software applications (MS Office, POS Systems).",
        "Resolved hardware and network issues by interpreting technical diagrams and written instructions, successfully repairing faults and setting up new systems with minimal disruption.",
        "Provided clear, step-by-step guidance to non-technical staff and clients via phone and face-to-face, walking them through corrective actions to resolve issues quickly..."
      ]
    }
  ],
  "education": [
    {
      "institution": "University of South-East Asia",
      "degree": "Bachelor of Information Technology",
      "field": "Relevant Coursework: Network Fundamentals, Operating Systems, Hardware Troubleshooting, Database Management.",
      "startDate": "2016",
      "endDate": "2022"
    }
  ],
  "skills": [
    "Knowledge of Cisco router & Switching",
    "Knowledge of Windows Server, MAC Operating System",
    "LAN/WAN TCP/IP, DNS, DHCP management"
  ],
  "languages": [
    {
      "language": "KHMER",
      "fluency": "Native"
    },
    {
      "language": "ENGLISH",
      "fluency": "Advanced"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Network Engineer",
      "ONLINE ISP",
      "Technical Support Engineer",
      "IT Technical Support",
      "Advanced MSP Company",
      "Knowledge of Cisco router & Switching",
      "Knowledge of Windows Server, MAC Operating System",
      "LAN/WAN TCP/IP, DNS, DHCP management",
      "KHMER",
      "ENGLISH"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/phat-napha/cv.json",
    "lastModified": "2026-07-26T03:54:24.904Z",
    "generator": "FreeCV.org"
  }
}