PHAT NAPHA
Network Administration
IT Technical Support professional with over 6 years of experience in providing technical assistance, troubleshooting system and network issues, and supporting IT infrastructure. Skilled in hardware and software installation, LAN/WAN network support, and customer service. Seeking to contribute technical expertise and problem-solving skills in an IT Support or IT Security role.
Phnom Penh
0
Year experience
0
Languages
0
Skills
Work Experience
Network Engineer
- Conducted network performance analysis and troubleshooting to identify and resolve bottlenecks and outages promptly.
- Collaborated with cross-functional teams to deploy network upgrades and integrate new technologies with minimal downtime.
- Configured and monitored firewalls, routers, and switches to safeguard network integrity and prevent unauthorized access.
- Provided technical support and training to end-users and junior engineers, enhancing overall network knowledge and efficiency.
Technical Support Engineer
- Provided technical support for hardware and provided exceptional customer service in response to incoming service requests and Responded to the calls and email requests for technical support.
- Collaborated with cross-functional teams to identify and resolve complex technical problems with LAN, WAN, and other systems, improving system reliability and performance.
- Managed escalated support tickets, prioritizing critical incidents to minimize downtime and service disruption.
- Monitored system performance and proactively identified potential issues, contributing to continuous service improvement.
- Collaborate with the Network and Server Administrators to initiate and solve complex technical issues and escalate them accordingly
IT Technical Support
- Delivered comprehensive IT support to multiple client businesses, ensuring maximum system uptime by installing and configuring hardware, operating systems (Windows), and software applications (MS Office, POS Systems).
- Resolved hardware and network issues by interpreting technical diagrams and written instructions, successfully repairing faults and setting up new systems with minimal disruption.
- Provided clear, step-by-step guidance to non-technical staff and clients via phone and face-to-face, walking them through corrective actions to resolve issues quickly...
Skills
Knowledge of Cisco router & SwitchingKnowledge of Windows Server, MAC Operating SystemLAN/WAN TCP/IP, DNS, DHCP management
Education
Bachelor of Information Technology, Relevant Coursework: Network Fundamentals, Operating Systems, Hardware Troubleshooting, Database Management.
University of South-East Asia
Courses
CCNP Enterprise: Advanced Routing
CCNP Enterprise: Core Networking
Network Engineering Essential
Languages
KHMER
Native
ENGLISH
Intermediate