PHAT NAPHA
Network Engineer
IT Technical Support professional with over 6 years of experience in providing technical assistance, troubleshooting system and network issues, and supporting IT infrastructure. Skilled in hardware and software installation, LAN/WAN network support, and customer service. Seeking to contribute technical expertise and problem-solving skills in an IT Support or IT Security role.
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Year experience
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Languages
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Skills
Work Experience
Network Engineer
ONLINE ISP
May 2026 — PresentCurrentPhnom Penh
Technical Support Engineer
ONLINE ISP
Feb 2022 — PresentCurrentPhnom Penh
- Provided technical support for hardware and provided exceptional customer service in response to incoming service requests.
- Provided answers to clients by identifying problems, researching answers, and guided the client through corrective steps.
- Responded to the calls and email requests for technical support.
- Resolving the technical problems with LAN, WAN, and other systems.
- Collaborate with the Network and Server Administrators to initiate and solve complex technical issues and escalate them accordingly
IT Technical Support
Advanced MSP Company
Jun 2018 — Jan 2022Siem Reap
- Delivered comprehensive IT support to multiple client businesses, ensuring maximum system uptime by installing and configuring hardware, operating systems (Windows), and software applications (MS Office, POS Systems).
- Resolved hardware and network issues by interpreting technical diagrams and written instructions, successfully repairing faults and setting up new systems with minimal disruption.
- Provided clear, step-by-step guidance to non-technical staff and clients via phone and face-to-face, walking them through corrective actions to resolve issues quickly...
Skills
Knowledge of Cisco router & SwitchingKnowledge of Windows Server, MAC Operating SystemLAN/WAN TCP/IP, DNS, DHCP management
Education
Bachelor of Information Technology, Relevant Coursework: Network Fundamentals, Operating Systems, Hardware Troubleshooting, Database Management.
University of South-East Asia
Languages
KHMER
Native
ENGLISH
Advanced