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  "basics": {
    "name": "Petronella Khumalo",
    "label": "Somatologist | Hospitality | Administration",
    "summary": "Experienced administrative and aesthetic professional with expertise in reception, customer service, hospitality operations, and advanced somatology treatments. Skilled in client relations, appointment scheduling, front-office management, and delivering high-quality skin and body treatments. Passionate about fitness and wellness, with leadership experience in wellness-focused activities.",
    "location": "Johannesburg, South Africa"
  },
  "work": [
    {
      "company": "Upholstery and Leather",
      "position": "Receptionist / Sales Assistant",
      "location": "Johannesburg",
      "startDate": "2011-03",
      "endDate": "2016-11",
      "highlights": [
        "Processed payments and maintained transaction records",
        "Oversaw inventory and stock control processes, maintaining accurate stock levels and ensuring operational efficiency",
        "Coordinated deliveries and order tracking",
        "Built strong customer relationships and handled inquiries professionally",
        "Assisted customers with product selection and sales support"
      ]
    },
    {
      "company": "Body Mind Dance Studio",
      "position": "Receptionist / Administrative Assistant",
      "location": "Johannesburg",
      "startDate": "2013-01",
      "endDate": "2017-12",
      "highlights": [
        "Managed front desk reception and client intake processes",
        "Scheduled and coordinated appointments using office systems",
        "Maintained accurate client records and administrative files",
        "Handled incoming calls, emails, and general inquiries",
        "Supported daily office administration and filing systems"
      ]
    },
    {
      "company": "Tsogo Sun Hotels",
      "position": "Hospitality Management Trainee",
      "location": "South Africa",
      "startDate": "2017-01",
      "endDate": "2020-12",
      "highlights": [
        "Rotated across departments including Front Office, Housekeeping, Concierge, Food & Beverage, Maintenance, and Finance",
        "Assisted with reservations, guest check-ins, and front desk operations",
        "Provided professional customer service in 3-star, 4-star, and 5-star hotel environments",
        "Supported administrative tasks and daily operational procedures",
        "Ensured excellent guest experience and service delivery",
        "Maintained professional communication with guests and staff"
      ]
    },
    {
      "company": "Urban Aesthetics",
      "position": "Laser Therapist",
      "location": "Johannesburg",
      "startDate": "2021-03",
      "endDate": "2023-05",
      "highlights": [
        "Managed front desk reception and daily client bookings",
        "Provided telephonic and email communication support",
        "Conducted skin analysis and client consultations",
        "Performed treatments including chemical peels, microneedling, dermaplaning, diode laser, IPL, hydrafacial, carbon facial, plasma pen, and tattoo removal",
        "Sold skincare products and recommended treatment plans",
        "Handled client feedback, complaints, and service recovery",
        "Supported general administrative duties and clinic coordination"
      ]
    }
  ],
  "education": [
    {
      "institution": "University of Johannesburg",
      "degree": "Diploma",
      "startDate": "2022"
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    {
      "institution": "Camelot International",
      "degree": "Certificate",
      "startDate": "2021"
    }
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  "skills": [
    "Reception Management",
    "Skin and Body Treatments",
    "Customer Service & Client Relations",
    "Data Capturing & Record Keeping",
    "Stock Control & Inventory Management",
    "Team Collaboration & Independent Work",
    "Front Desk & Reception Management",
    "Administrative Support & Office Coordination",
    "Telephone & Email Communication",
    "Sales & Product Recommendations",
    "Time Management & Multitasking",
    "Empathy",
    "python"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Zulu",
      "fluency": "Advanced"
    },
    {
      "language": "Afrikaans",
      "fluency": "Basic"
    }
  ],
  "awards": [
    {
      "title": "Generation Earth President Jan 2013 - Oct 2016"
    },
    {
      "title": "Comrades Marathon Finisher 2025 - 2025"
    },
    {
      "title": "Catering Captain Feb 2014 - Sep 2016"
    },
    {
      "title": "Interact vice president Apr 2014 - Aug 2015"
    },
    {
      "title": "Clinic Committee May 2026 - Present"
    }
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  "interests": [
    "Business & Entrepreneurship",
    "Fitness, Running & Gym",
    "Animals & Nature",
    "Beauty & Aesthetics",
    "Travel & Lifestyle",
    "Community Volunteering"
  ],
  "references": [
    {
      "name": "Dr Ayanda Tsotetsi",
      "company": "Numa Medical Aesthetics",
      "email": "ayandatsotetsi@gmail.com"
    },
    {
      "name": "Loura",
      "company": "Urban Aesthetics",
      "phone": "+27 84 324 5512"
    },
    {
      "name": "Karen Borain",
      "company": "Tsogo Sun Hotels",
      "email": "karen.borain@tsogosun.com"
    }
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      "items": [
        {
          "name": "Full Stack Developer Certificate 2025"
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        {
          "name": "First Aid Level 1 (CPR & AED) 2020"
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        {
          "name": "Introduction to Project Management 2026"
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        {
          "name": "Huawei SSME Digital Skills Training 2026"
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        {
          "name": "Level 1 Strength and Conditioning 2025"
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          "name": "Film and Television Present"
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