Petronella Khumalo

Somatologist | Hospitality | Administration

Experienced administrative and aesthetic professional with expertise in reception, customer service, hospitality operations, and advanced somatology treatments. Skilled in client relations, appointment scheduling, front-office management, and delivering high-quality skin and body treatments. Passionate about fitness and wellness, with leadership experience in wellness-focused activities.

[email protected] +27 799 121 221 Johannesburg, South Africa
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Languages
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Skills
Work Experience
Receptionist / Sales Assistant
Upholstery and Leather
Mar 2011 — Nov 2016Johannesburg
  • Processed payments and maintained transaction records
  • Oversaw inventory and stock control processes, maintaining accurate stock levels and ensuring operational efficiency
  • Coordinated deliveries and order tracking
  • Built strong customer relationships and handled inquiries professionally
  • Assisted customers with product selection and sales support
Receptionist / Administrative Assistant
Body Mind Dance Studio
Jan 2013 — Dec 2017Johannesburg
  • Managed front desk reception and client intake processes
  • Scheduled and coordinated appointments using office systems
  • Maintained accurate client records and administrative files
  • Handled incoming calls, emails, and general inquiries
  • Supported daily office administration and filing systems
Hospitality Management Trainee
Tsogo Sun Hotels
Jan 2017 — Dec 2020South Africa
  • Rotated across departments including Front Office, Housekeeping, Concierge, Food & Beverage, Maintenance, and Finance
  • Assisted with reservations, guest check-ins, and front desk operations
  • Provided professional customer service in 3-star, 4-star, and 5-star hotel environments
  • Supported administrative tasks and daily operational procedures
  • Ensured excellent guest experience and service delivery
  • Maintained professional communication with guests and staff
Laser Therapist
Urban Aesthetics
Mar 2021 — May 2023Johannesburg
  • Managed front desk reception and daily client bookings
  • Provided telephonic and email communication support
  • Conducted skin analysis and client consultations
  • Performed treatments including chemical peels, microneedling, dermaplaning, diode laser, IPL, hydrafacial, carbon facial, plasma pen, and tattoo removal
  • Sold skincare products and recommended treatment plans
  • Handled client feedback, complaints, and service recovery
  • Supported general administrative duties and clinic coordination
Skills
Reception ManagementSkin and Body TreatmentsCustomer Service & Client RelationsData Capturing & Record KeepingStock Control & Inventory ManagementTeam Collaboration & Independent WorkFront Desk & Reception ManagementAdministrative Support & Office CoordinationTelephone & Email CommunicationSales & Product RecommendationsTime Management & MultitaskingEmpathypython
Education
Diploma
University of Johannesburg
2022
Certificate
Camelot International
2021
References
Dr Ayanda Tsotetsi
Numa Medical Aesthetics
[email protected]
Loura
Urban Aesthetics
+27 84 324 5512
Karen Borain
Tsogo Sun Hotels
[email protected]
Languages
English
Fluent
Zulu
Advanced
Afrikaans
Basic
Hobbies
Business & Entrepreneurship
Fitness, Running & Gym
Animals & Nature
Beauty & Aesthetics
Travel & Lifestyle
Community Volunteering
Courses
Full Stack Developer Certificate 2025
First Aid Level 1 (CPR & AED) 2020
Introduction to Project Management 2026
Huawei SSME Digital Skills Training 2026
Level 1 Strength and Conditioning 2025
Film and Television Present
Certifications & Achievements
Generation Earth President Jan 2013 - Oct 2016
Comrades Marathon Finisher 2025 - 2025
Catering Captain Feb 2014 - Sep 2016
Interact vice president Apr 2014 - Aug 2015
Clinic Committee May 2026 - Present
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