{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "petronell mangoye",
    "label": "Hotel Receptionist",
    "summary": "Experienced hotel receptionist with a proven track record in delivering exceptional guest services across high-volume properties.  guest satisfaction  and increased room- upsells  through personalized engagement. Committed to enhancing guest experiences and operational efficiency, leveraging expertise in Opera  check-in/check-out processes, and complaint resolution. Recognized for maintaining impeccable accuracy in cashiering and night audit functions.",
    "location": "Lusaka Zambia"
  },
  "work": [
    {
      "company": "minachi exclusive lodge",
      "position": "Front Desk Agent",
      "location": "Lusaka",
      "startDate": "2022-08",
      "endDate": "2023-12",
      "highlights": [
        "Manage check-in and check-out for a 1,300-room downtown property on Opera Cloud, covering both early-morning and overnight shifts",
        "Grew room-category upsell 12 percent by matching upgrades to the reason for each stay at arrival",
        "Resolve guest complaints at first contact, coordinating with housekeeping and concierge before they reach the duty manager"
      ]
    },
    {
      "company": "Fairview hotel",
      "position": "Receptionist and Cashier",
      "location": "Lusaka",
      "startDate": "2024-01",
      "endDate": "2025-05",
      "highlights": [
        "Handled arrivals, departures, cashiering, and night-audit support for a 31-room boutique hotel",
        "Processed folios and card payments with zero cash discrepancies over two full years",
        "Supported VIP arrivals and group bookings during festival weekends at full occupancy"
      ]
    }
  ],
  "education": [
    {
      "institution": "zambia institute for tourism and hospitality studies",
      "degree": "Diploma",
      "field": "Hospitality Management",
      "startDate": "2021",
      "endDate": "2023"
    }
  ],
  "skills": [
    "Opera Cloud PMS",
    "Check-in and Check-out",
    "Cashiering and Night Audit",
    "Complaint Resolution",
    "Upselling",
    "Room Status Coordination",
    "Telephone and Email Etiquette",
    "Guest Personalisation",
    "POS and Folio Handling"
  ],
  "languages": [
    {
      "language": "Engshil",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "Smart Serve Responsible Alcohol Service",
      "issuer": "Smart Serve Ontario",
      "date": "2021"
    },
    {
      "name": "Opera Cloud Front Office Certification",
      "issuer": "Oracle Hospitality",
      "date": "2021"
    },
    {
      "name": "Emergency First Aid and CPR Level C",
      "issuer": "Canadian Red Cross",
      "date": "2020"
    }
  ],
  "references": [
    {
      "name": "Mr edwin mununga",
      "title": "Lodge manager",
      "company": "minachi exclusive lodge",
      "phone": "+260979930838"
    },
    {
      "name": "Mr. Dickson Phirl",
      "title": "Night audit supervise",
      "company": "Fairview hotel",
      "phone": "+260971170461"
    }
  ],
  "referencesMode": "show",
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Front Desk Agent",
      "minachi exclusive lodge",
      "Receptionist and Cashier",
      "Fairview hotel",
      "Hospitality Management",
      "Opera Cloud PMS",
      "Check-in and Check-out",
      "Cashiering and Night Audit",
      "Complaint Resolution",
      "Upselling",
      "Room Status Coordination",
      "Telephone and Email Etiquette",
      "Guest Personalisation",
      "POS and Folio Handling",
      "Engshil",
      "Smart Serve Responsible Alcohol Service",
      "Opera Cloud Front Office Certification",
      "Emergency First Aid and CPR Level C",
      "Hotel Receptionist"
    ],
    "yearsOfExperience": 4,
    "seniority": "mid",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/petronell-mangoye/cv.json",
    "lastModified": "2026-07-09T06:41:57.233Z",
    "generator": "FreeCV.org"
  }
}