Results-driven IT Support professional with a proactive approach and a strong foundation in leadership, decision-making, and problem-solving within fast-paced call centre environments. Skilled in maintaining team performance, aligning operations with business goals, and proactively identifying and resolving potential risks. Proven expertise in leading IT system and application rollouts across large, distributed environments, managing the full lifecycle from strategic planning to operational support. Trusted advisor to senior stakeholders, providing insights on technology adoption, product optimisation, and strategic direction. Demonstrated success in driving implementation initiatives, developing technology roadmaps, and performing risk assessments to ensure seamless delivery. Known for taking ownership of complex challenges and transforming underperforming teams into efficient, results-oriented units.