{
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  "basics": {
    "name": "Penelope Thompson",
    "label": "Office Manager / Polling Clerk",
    "summary": "I am a motivated, dependable and professional individual with experience across\noffice management, floristry, nursery nursing, bureau de change operations, retail\nmanagement, petty officer duties and polling clerk work.\nI work well as part of a team, sharing information clearly, supporting colleagues, and\ncontributing to a positive and cooperative working environment. I am equally confident\nworking on my own initiative, using an organised and methodical approach to complete tasks\naccurately. My communication skills help me engage professionally with colleagues,\ncustomers and stakeholders, and I remain calm, adaptable and effective under pressure or\nchanging priorities.\nI apply clear analytical thinking to problem solving and decision making, and I follow\nstructured guidance with a procedure driven mindset to maintain accuracy, consistency and\nprofessionalism. Across all roles, I have demonstrated reliability, resilience and a\ncommitment to delivering high standards of service, safety and customer care.\nMy varied background reflects a flexible, quick learning and responsible approach, enabling\nme to adapt confidently to new environments and responsibilities.",
    "location": "Wheel house, The Village SR7 8SG"
  },
  "work": [
    {
      "company": "Marks & Spencer, Metro Retail Park",
      "position": "Foreign Exchange Assistant",
      "startDate": "2003-11",
      "endDate": "2011-06",
      "highlights": [
        "Provided customer service in currency exchange",
        "Handled currency transactions securely",
        "Ensured compliance and security in operations",
        "Managed high-value cash handling",
        "Applied product knowledge in retail",
        "Maintained detailed record keeping"
      ]
    },
    {
      "company": "Seaham Harbour Nursery, Seaham",
      "position": "Nursery Nurse",
      "startDate": "2008-08",
      "endDate": "2010-06",
      "highlights": [
        "Supported childcare activities and routines",
        "Led learning activities for children",
        "Ensured safeguarding compliance",
        "Maintained accurate records",
        "Communicated effectively with parents",
        "Collaborated within the childcare team"
      ]
    },
    {
      "company": "Bees & Butterflies, Hawthorn Village",
      "position": "Florist Assistant",
      "startDate": "2022-09",
      "endDate": "2024-03",
      "highlights": [
        "Delivered excellent customer service in a retail environment",
        "Created creative floral arrangements",
        "Applied product knowledge to customer inquiries",
        "Maintained high attention to detail",
        "Managed stock efficiently",
        "Adapted flexibly to changing work demands"
      ]
    },
    {
      "company": "Badgercards, Seaham",
      "position": "Office Manager/ Graphic Designer",
      "startDate": "2011-07",
      "endDate": "2026-07",
      "highlights": [
        "Provided operational support to daily business functions",
        "Designed graphics for marketing and communication materials",
        "Proofread documents to ensure accuracy and quality",
        "Communicated effectively across teams and clients",
        "Handled tasks efficiently under pressure",
        "Made informed decisions maintaining procedural accuracy",
        "Demonstrated teamwork and initiative in all duties"
      ]
    },
    {
      "company": "Local Authority, County Hall, Durham",
      "position": "Election Duties/ Polling Clerk",
      "startDate": "2024-06",
      "current": true,
      "highlights": [
        "Provide voter support during polling days",
        "Ensure strict compliance with electoral procedures",
        "Manage voter registration records accurately",
        "Control distribution and handling of ballot papers",
        "Deliver attentive customer service to voters",
        "Set up polling stations efficiently",
        "Collaborate effectively within polling teams"
      ]
    }
  ],
  "education": [
    {
      "institution": "East Durham College",
      "degree": "NCFE Level 2 in Principles of Business Administration",
      "startDate": "2025",
      "endDate": "2026"
    },
    {
      "institution": "East Durham College",
      "degree": "CACHE Level 2 in Children’s Care, Learning & Development",
      "startDate": "2009",
      "endDate": "2010"
    },
    {
      "institution": "East Durham College",
      "degree": "CACHE Level 3 NVQ in Children’s Care, Learning & Development"
    },
    {
      "institution": "Thanet College",
      "degree": "NVQ Retail Level 2",
      "startDate": "1999",
      "endDate": "2003"
    },
    {
      "institution": "Thanet College",
      "degree": "City & Guilds C24"
    },
    {
      "institution": "Thanet College",
      "degree": "City & Guilds D32"
    },
    {
      "institution": "Thanet College",
      "degree": "City & Guilds D33"
    },
    {
      "institution": "Thanet College",
      "degree": "NEBS Management Level 3"
    }
  ],
  "skills": [
    "Office Management",
    "Graphic Design",
    "Customer Service",
    "Childcare",
    "Polling Operations",
    "Communication",
    "Team Collaboration",
    "Procedural Accuracy",
    "Problem Solving",
    "Adaptability",
    "Responsible",
    "Excellent communication skills",
    "Resilient & adaptable",
    "Flexible under pressure"
  ],
  "x-customSections": [
    {
      "name": "Maritime Qualifications",
      "items": [
        {
          "name": "Basic Sea Survival, Marine Evacuation Chute, Certificate of Proficiency in Survival Craft",
          "summary": "1990 - 2003"
        },
        {
          "name": "Management & Control Of Confrontation And Aggression Onboard (Port Of Dover Police) Manual"
        },
        {
          "name": "Handling Instructors Course"
        },
        {
          "name": "Child Protection Training Level 1",
          "summary": "Seaham Harbour Nursery · 2009",
          "date": "2009"
        }
      ]
    },
    {
      "name": "Education",
      "items": [
        {
          "name": "Northlea Grammar School/ Seaham Comprehensive School",
          "summary": "Sep 1978 - Jun 1983. CSE’s Maths 2, English Lang 2, English Lit 3, French 3, History 2, Typing 2, Social Studies 2"
        }
      ]
    },
    {
      "name": "Education & Professional Qualifictions",
      "items": [
        {
          "name": "NCFE Level 2 in Principles of Business Administration",
          "summary": "East Durham College · 2025 - 2026"
        },
        {
          "name": "CACHE Level 2 in Children’s Care, Learning & Development",
          "summary": "East Durham College · 2009 - 2010"
        },
        {
          "name": "CACHE Level 3 NVQ in Children’s Care, Learning & Development",
          "summary": "east Durham College"
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        {
          "name": "NVQ Retail Level 2",
          "summary": "Thanet College · 1999 - 2003"
        },
        {
          "name": "City & Guilds C24",
          "summary": "Thanet College"
        },
        {
          "name": "City & Guilds D32",
          "summary": "Thanet College"
        },
        {
          "name": "City & Guilds D33",
          "summary": "Thanet College"
        },
        {
          "name": "NEBS Management Level 3",
          "summary": "Thanet College"
        }
      ]
    },
    {
      "name": "Seaham Harbour Nursery",
      "items": [
        {
          "name": "Child Protection Training Level 1",
          "summary": "2009",
          "date": "2009"
        }
      ]
    },
    {
      "name": "Northlea Grammar School/ Seaham Comprehensive School",
      "items": [
        {
          "name": "CSE’s",
          "summary": "September 1978-June 1983",
          "highlights": [
            "Maths 2",
            "English Lang2",
            "English Lit 3",
            "French 3",
            "History 2",
            "Typing 2",
            "Social Studies 2"
          ]
        }
      ]
    }
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  "availability": {
    "status": "open",
    "sponsorship": false
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    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
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