{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Peace mithi",
    "label": "Customer service represantative",
    "summary": "Customer Service Representative with 4 years of experience providing exceptional customer support. Known for my fluency and patience. Seeking to leverage my expertise in enhancing customer satisfaction and driving positive experiences.",
    "location": "Moscow, Russia"
  },
  "work": [
    {
      "company": "New Capitals",
      "position": "Customer Service Representative",
      "startDate": "2022",
      "endDate": "2023",
      "highlights": [
        "Created a system for tracking clients, contacting over 10,000 customers to build trust and enhance client relations.",
        "Implemented strategies which led to increased investments from satisfied customers."
      ]
    },
    {
      "company": "Dodo Pizza",
      "position": "Customer Service Representative",
      "startDate": "2022",
      "endDate": "2024",
      "highlights": [
        "Led a team in managing customer inquiries and issues, ensuring quick and effective resolution for more than 25,000 monthly users of Yandex services.",
        "Solved customer problems and created a way of compensation if needed, enhancing overall customer satisfaction."
      ]
    },
    {
      "company": "Yandex",
      "position": "Chat Manager",
      "startDate": "2021",
      "endDate": "2022",
      "highlights": [
        "Managed a team of customer support representatives, enhancing efficiency and productivity.",
        "Implemented new chat support strategies, resulting in a 30% decrease in response times and improved customer satisfaction ratings.",
        "Developed training materials and conducted workshops to upskill team members, fostering a culture of continuous improvement."
      ]
    },
    {
      "company": "FIBO Forex Company",
      "position": "Call Center Representative",
      "startDate": "2020",
      "endDate": "2021",
      "highlights": [
        "Handled at least 400 customer inquiries weekly, effectively addressing concerns with difficult clients.",
        "Created a system to help over 10,000 customers track their revenue, enhancing transparency and satisfaction, which contributed to positive customer reviews."
      ]
    }
  ],
  "skills": [
    "Active listening",
    "Empathy",
    "Patience",
    "Adaptability",
    "Conflict resolution",
    "Positive language",
    "Emotional intelligence",
    "Stress management",
    "Persuasion",
    "Rapport building",
    "CRM software (Zendesk, Salesforce, HubSpot, Freshdesk)",
    "Multi-channel support (phone, email, chat, social)",
    "Typing speed (60+ WPM)",
    "Product knowledge",
    "Order management (returns, refunds, exchanges)",
    "Data entry",
    "Ticket routing",
    "Knowledge base navigation",
    "Billing software",
    "Scheduling tools"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Native"
    },
    {
      "language": "Russian",
      "fluency": "Fluent"
    },
    {
      "language": "Swahili",
      "fluency": "Fluent"
    }
  ],
  "referencesMode": "on-request",
  "availability": {
    "status": "actively-looking",
    "workType": [
      "remote"
    ],
    "employmentType": [
      "full-time",
      "contract"
    ],
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Customer Service Representative",
      "New Capitals",
      "Dodo Pizza",
      "Chat Manager",
      "Yandex",
      "Call Center Representative",
      "FIBO Forex Company",
      "Active listening",
      "Empathy",
      "Patience",
      "Adaptability",
      "Conflict resolution",
      "Positive language",
      "Emotional intelligence",
      "Stress management",
      "Persuasion",
      "Rapport building",
      "CRM software (Zendesk, Salesforce, HubSpot, Freshdesk)",
      "Multi-channel support (phone, email, chat, social)",
      "Typing speed (60+ WPM)",
      "Product knowledge",
      "Order management (returns, refunds, exchanges)",
      "Data entry",
      "Ticket routing",
      "Knowledge base navigation",
      "Billing software",
      "Scheduling tools",
      "English",
      "Russian",
      "Swahili",
      "Customer service represantative"
    ],
    "yearsOfExperience": 7,
    "seniority": "lead"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "version": "1.2.2",
    "canonical": "https://livelink.cv/peace-mithi/cv.json",
    "lastModified": "2026-07-29T02:43:36.781Z",
    "generator": "FreeCV.org"
  }
}