Customer Service Representative with 4 years of experience providing exceptional customer support. Known for my fluency and patience. Seeking to leverage my expertise in enhancing customer satisfaction and driving positive experiences.
Created a system for tracking clients, contacting over 10,000 customers to build trust and enhance client relations.
Implemented strategies which led to increased investments from satisfied customers.
Customer Service Representative
Dodo Pizza
2022 — 2024
Led a team in managing customer inquiries and issues, ensuring quick and effective resolution for more than 25,000 monthly users of Yandex services.
Solved customer problems and created a way of compensation if needed, enhancing overall customer satisfaction.
Chat Manager
Yandex
2021 — 2022
Managed a team of customer support representatives, enhancing efficiency and productivity.
Implemented new chat support strategies, resulting in a 30% decrease in response times and improved customer satisfaction ratings.
Developed training materials and conducted workshops to upskill team members, fostering a culture of continuous improvement.
Call Center Representative
FIBO Forex Company
2020 — 2021
Handled at least 400 customer inquiries weekly, effectively addressing concerns with difficult clients.
Created a system to help over 10,000 customers track their revenue, enhancing transparency and satisfaction, which contributed to positive customer reviews.