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  "basics": {
    "name": "Pamela Kakoti",
    "summary": "Administrative professional with 4 years of experience across manufacturing, student welfare, and medical sectors. Skilled in report writing, Microsoft Office, communication, and organisation. Seeking to leverage these skills in a dynamic administrative role.",
    "location": "Ilford, IG3 8XG"
  },
  "work": [
    {
      "company": "Canterbury Christ Church University",
      "position": "Student Support Assistant",
      "location": "Canterbury",
      "startDate": "2025-09",
      "endDate": "2026-05",
      "highlights": [
        "Support student welfare face-to-face and through meetings",
        "Collaborate with staff to improve classroom engagement and student well-being",
        "Build strong interpersonal relationships and act as liaison"
      ]
    },
    {
      "company": "Tradebe Chemicals",
      "position": "Office Technician",
      "location": "Rye",
      "startDate": "2025-06",
      "endDate": "2025-10",
      "highlights": [
        "Conduct safety checks and write technical reports",
        "Led visiting workers around site",
        "Order equipment and parts for on-site use through phone call and face-to-face negotiations "
      ]
    },
    {
      "company": "Chopstix",
      "position": "Food Service Worker and Cashier",
      "location": "Canterbury",
      "startDate": "2024-09",
      "endDate": "2024-12",
      "highlights": [
        "Assist in sales, promote products and till transactions",
        "Deep clean kitchen, bathroom, and public areas with strong hygiene and safety compliance"
      ]
    },
    {
      "company": "The Beaney House of Art & Knowledge",
      "position": "Sales Assistant",
      "location": "Canterbury",
      "startDate": "2024-08",
      "endDate": "2024-09",
      "highlights": [
        "Lead groups and tourists at events",
        "Pitch and promote art pieces and manage transactions"
      ]
    },
    {
      "company": "Grove Surgery",
      "position": "Receptionist",
      "location": "Romford",
      "startDate": "2021-10",
      "endDate": "2021-11",
      "highlights": [
        "Manage and book patient appointments using SystemOne",
        "Conduct blood pressure tests",
        "Oversee patient enquiries and phone calls",
        "Write patient referral letters"
      ]
    }
  ],
  "education": [
    {
      "institution": "Oaks Park high school",
      "degree": "A-Levels",
      "field": "Chemistry, Art, Mathematics",
      "startDate": "2021-09",
      "endDate": "2023-09"
    },
    {
      "institution": "Park school for girls",
      "degree": "GCSEs",
      "field": "Art & Design, English Language, English Literature, Biology, Physics, Mathematics, Spanish, Geography, Chemistry, Music",
      "startDate": "2019-09",
      "endDate": "2021-07"
    },
    {
      "institution": "Oaks Park high school",
      "degree": "3 A-Levels",
      "field": "Chemistry (B), Art (B), and Mathematics (C)",
      "startDate": "2021-09",
      "endDate": "2023-09"
    },
    {
      "institution": "Park school for girls",
      "degree": "10 GCSEs",
      "field": "Art & Design (9), English Language (9), English Literature (9), Biology (8), Physics (7), Physics (7), Mathematics (8), Spanish (8), Geography (8), Chemistry (7), and Music (8)",
      "startDate": "2019-09",
      "endDate": "2021-07"
    }
  ],
  "skills": [
    "Microsoft Office",
    "Booking appointments",
    "Communication",
    "Teamwork",
    "Organisational skills",
    "Microsoft Office proficiency",
    "Receptionist and administrative duties",
    "Communication and teamwork",
    "Data Entry",
    "Conflict Resolution",
    "Problem Solving",
    "Customer Service",
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      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Spanish",
      "fluency": "Intermediate"
    }
  ],
  "certificates": [
    {
      "name": "NCFE Level 1 Certificate in Personal Social Development",
      "issuer": "Step Ahead",
      "date": "2026-08"
    },
    {
      "name": "NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality",
      "issuer": "Step Ahead",
      "date": "2026-08"
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
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