Omar Sharif
Civil Service
Dedicated professional aiming to leverage skills and experience in the Civil Service sector. Committed to contributing to public service initiatives and enhancing community welfare. Seeking opportunities to apply strong organizational and analytical abilities to drive effective government policies.
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Year experience
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Language
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Skills
Work Experience
Customer Service Advisor
BCA Logistics
Sep 2025 — Feb 2026Minworth, Birmingham (B37)
- Provided customer support regarding vehicle collections and deliveries, ensuring customer satisfaction.
- Managed incoming calls and emails from customers, dealerships, and drivers with a focus on prompt resolution.
- Updated transport management systems with accurate vehicle movement information to maintain operational integrity.
- Liaised with transport coordinators and drivers to resolve delivery issues, enhancing communication channels.
- Scheduled vehicle collections and deliveries across the UK, optimizing logistical efficiency.
- Ensured customer inquiries were resolved professionally and within agreed service levels, achieving good satisfaction ratings.
- Maintained accurate records and administrative documentation, contributing to streamlined operations.
- Worked under pressure while managing multiple customer requests, demonstrating strong multitasking abilities.
Transport Coordinator
Mobile People Powered Network
Feb 2026 — Apr 2026Birmingham ,UK
- Responsibilities:
- Coordinated daily transport operations across multiple delivery routes.
- Planned efficient routes to maximise vehicle utilisation and minimise transport costs.
- Liaised with drivers throughout the day, resolving delivery issues and schedule changes.
- Maintained communication with customers regarding delivery updates and service issues.
- Ensured transport operations complied with Working Time Directive and transport regulations.
- Worked closely with warehouse staff and transport managers to ensure smooth operations.
- Used transport management systems to monitor vehicle movements and delivery performance.
- Recorded transport information accurately and maintained operational records.
- Assisted with improving operational efficiency through effective planning and coordination.
- Successfully coordinated high-volume daily transport operations while maintaining excellent service levels.
- Built strong relationships with drivers and customers through proactive communication and problem solving.
Skills
Microsoft ExcelMicrosoft WordMicrosoft OutlookGoogle SheetsTableauSQLTransport Management Systems (TMS)Email & Calendar ManagementData Analysis
Education
Data Analytics, Data
GOOGLE Coursera
- Data Cleaning
- Data Analysis
- SQL
- Tableau
- Excel
- Data Visualisation
- Business Analytics
Languages
French
Fluent
References available upon request.