Ntokozo Chantel Mbatha

Early career professional with experience in community healthcare and client service. Skilled in patient communication, administration, and customer retention. Seeking opportunities to apply community development and healthcare skills in a progressive organisation.

[email protected] 0632510054 10664a Ntintili Street P.O Orlando West2 Mzimhlophe Soweto
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Languages
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Skills
Work Experience
Student Nurse
St. Giles Association For The Handicapped
Oct 2024 — Dec 2024Johannesburg
  • -Communicated with patients and families using empathy, active listening, and clear explanations to support understanding and comfort
  • -Assisted with patient mobilization, feeding, and personal care while maintaining dignity, safety, and respect for individual needs
  • -Supported routine healthcare activities with strong attention to detail and adherence to clinical instructions
  • -Collaborated effectively with the healthcare team, demonstrating teamwork, reliability, and adaptability in a clinical environment
  • -Assisted registered nurses with direct patient care, including hygiene, mobility, and comfort measures
Student Nurse
Chiawelo Community Clinic
May 2024 — Aug 2024Johannesburg
  • -Communicated clearly and compassionately with patients and healthcare staff, demonstrating empathy and active listening to support comfort and trust
  • -Provided patient-centered health education, encouraging client engagement, questions, and problem-solving in understanding care Communicated clearly and compassionately with patients and healthcare staff, demonstrating empathy and active listening to support comfort and trust-plans
  • -Practiced safe hygiene and infection-control protocols consistently to promote patient safety and a clean clinical environment
  • -Served in Family Planning department
  • -Perform basic wound care, dressing changes, and skin integrity checks under RN supervision
  • -Assisted with clinical procedures under supervision, demonstrating
  • -Maintain clean, safe, and organized patient care areas, equipment, and supplies at all times
Reinstatement Consultant
Clientele Life Assurance Company
May 2023 — Feb 2024Johannesburg
  • -Handled 40+ inbound client calls daily, resolving policy queries and payment issues professionally.
  • -Processed arrears payments and restored lapsed policies while maintaining 100% accuracy in client records.
  • -Achieved monthly targets for client retention and payment collections
  • -Documented all client interactions accurately in the CRM system.
  • -Ensured strict compliance with POPI Act and company confidentiality standards.
  • -Collaborated with team leaders to improve call quality and customer satisfaction scores.
  • -Review reinstatement eligibility by analyzing policy terms, lapse reasons, and carrier underwriting guidelines.
  • -Communicate with clients to explain reinstatement options, requirements, timelines, and potential coverage implications.
Teachers Assistant
Little Sunshine Daycare and Preschool Center
Nov 2021 — Dec 2022Johannesburg
  • -Assisted with classroom administration and daily activities, demonstrating strong organizational skills and attention to detail.
  • -Supported communication between teachers, parents, and staff to help ensure smooth daily operations.
  • -Followed safe hygiene and health protocols, prioritizing children’s safety and well-being.
  • -Provided general support to teachers, contributing to effective teamwork and a collaborative classroom environment
  • - Engaged with children in a positive and supportive manner to help foster a constructive learning environment
  • -Maintained accurate record-keeping and documentation for classroom activities and student-related information
  • -Assist lead teacher with classroom management and maintaining a positive, respectful learning environment
  • -Prepare, organize, and distribute instructional materials, handouts, and classroom resources before lessons
Skills
Active listeningCommunicationComputerCreativityCritical thinkingCustomer serviceEmotional intelligenceDecision-makingTechnical skillsProblem solvingSelf disciplineSelf motivatedTeamwork
Education
Bachelor of Arts in Community Development, Community Development
University of South Africa
2026 — Present
  • - Currently enrolled at the University of South Africa
  • -Pursuing a BA in Community Development to drive social impact and community growth
  • -Consistently achieving top grades in core community development modules
  • -Volunteering at a local clinic to maintain consistency, enhance productivity, and strengthen community engagement
Level 4, Community Health Wok
Kunokhanya Training Academy
2024 — 2025
  • -Achieved a Level 4 Certificate in Community Health Work
  • -Excelled in evidence-based community health promotion and prevention
  • -Led impactful health education campaigns that boosted community awareness
Grade 12
Anchor Comprehensive High School
2019 — 2019
  • -Obtained Matric Certificate (Grade 12) with solid academic results.
  • -Ready to add value from day one in a professional environment.
References
Sister Beauty
Matron · St. Giles Association For The Handicapped
0116157681
Sister Thenjiwe
Sister In Charge · Chiawelo Community Clinic
0839890409
Nonhlanhla Mohale
Team Leader · Clientele Life Assurance Company
0781572475
Rochelle Alexander
Principal · Little Sunshine Daycare and Preschool Center
0825526281
Languages
English
Fluent
Zulu
Advanced
Sesotho
Basic
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