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  "basics": {
    "name": "TEVIN MARK ABAYA",
    "label": "CUSTOMER SERVICE",
    "image": "https://freecv.org/i/avatars/1709857f-0934-4398-b69b-d1fbd27425f2/avatar.webp?t=1784562672683",
    "summary": "Motivated professional seeking a challenging, growth-oriented role where I can apply my skills, knowledge, and dedication to contribute to organizational success. Known for a strong work ethic, adaptability, and a collaborative approach to achieving results.",
    "location": "Antipolo, Rizal"
  },
  "work": [
    {
      "company": "Max-C Logistics",
      "position": "Liquidator",
      "location": "Antipolo Rizal",
      "startDate": "2026-02",
      "current": true,
      "highlights": [
        "Process and reconcile cash advances issued to drivers and field personnel.",
        "Review and verify receipts, invoices, delivery documents, and other supporting records.",
        "Prepare and submit liquidation reports accurately and within required deadlines.",
        "Monitor outstanding liquidations and follow up with employees for incomplete documentation.",
        "Coordinate with the accounting and finance teams to ensure proper recording of expenses.",
        "Maintain organized filing of liquidation records for audit and compliance purposes.",
        "Identify discrepancies and resolve issues related to operational expenses.",
        "Generate reports on liquidation status, expense trends, and budget utilization.",
        "Ensure compliance with company policies and financial procedures."
      ]
    },
    {
      "company": "Yarda The Everything store",
      "position": "Sales Executive Agent",
      "location": "Antipolo Rizal",
      "startDate": "2024-09",
      "endDate": "2026-01",
      "highlights": [
        "Look for big wholesale customers and assist them when they walk into the store",
        "Sell a minimum of 20k per person on each walk-in",
        "Handle page posting and marketing insights on company social media platforms",
        "Communicate with walk-in customers to increase sales",
        "Update customers regularly on product status and stock availability"
      ]
    },
    {
      "company": "DGEL Beauty Lounge",
      "position": "Manager / Accountant",
      "location": "Quezon City",
      "startDate": "2024-03",
      "endDate": "2024-09",
      "highlights": [
        "Manage staff daily work and reports",
        "Handle office tasks for salary and monthly agent benefits",
        "Manage government paperwork and monthly tax payments",
        "Organize staff rotational schedules",
        "Set weekly meetings to improve teamwork effectiveness"
      ]
    },
    {
      "company": "TELEPERFORMANCE",
      "position": "Finance Agent",
      "location": "Quezon City",
      "startDate": "2023-08",
      "endDate": "2024-02",
      "highlights": [
        "Take calls and assist customers with Crypto handling",
        "Guide customers on depositing Crypto into wallets",
        "Manage Crypto currency accounts tracking wallet balances",
        "Assist in exchanging Crypto currency to Dollar",
        "Monitor Crypto graphs and track customer concerns",
        "Address customer issues related to Crypto currency"
      ]
    },
    {
      "company": "SUPPORT NINJA",
      "position": "Operations Agent",
      "location": "Clark Pampanga",
      "startDate": "2020-03",
      "endDate": "2021-04",
      "highlights": [
        "Respond to customer queries timely via email or chat",
        "Identify customer needs and assist with specific features",
        "Analyze and report application malfunctions",
        "Monitor social media complaints and provide assistance",
        "Communicate feature requests and workarounds with team",
        "Inform customers about new features and functionalities",
        "Follow up to ensure technical issues are resolved",
        "Gather and share customer feedback with team leader",
        "Assist in training junior Customer Support Representatives"
      ]
    },
    {
      "company": "IQOR",
      "position": "Collection Specialist",
      "location": "Clark Pampanga",
      "startDate": "2018-07",
      "endDate": "2019-09",
      "highlights": [
        "Review open accounts for collection efforts",
        "Make outbound collection calls professionally while maintaining customer relations",
        "Resolve client-billing problems and rescue delinquent accounts",
        "Collect payments according to due dates",
        "Identify delinquency issues and report to management",
        "Monitor assigned accounts and collection reports",
        "Provide timely follow-up on payment arrangements",
        "Send mail correspondence to encourage payments",
        "Email documents to accounts and follow up"
      ]
    }
  ],
  "education": [
    {
      "institution": "Negros Oriental State University",
      "degree": ""
    },
    {
      "institution": "Saint Francis School La Libertad",
      "degree": ""
    },
    {
      "institution": "Catbangen Central School",
      "degree": ""
    }
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    "Sense of business ethics",
    "Good communication and coordination skills.",
    "Strong attention to detail and accuracy.",
    "Team Collaboration",
    "Computer Proficiency (MS Office & Google Workspace)"
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  "languages": [
    {
      "language": "Filipino",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Advanced"
    }
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    "yearsOfExperience": 0,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
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    "platform": "freecv.org"
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