TEVIN MARK ABAYA
CUSTOMER SERVICE
Motivated professional seeking a challenging, growth-oriented role where I can apply my skills, knowledge, and dedication to contribute to organizational success. Known for a strong work ethic, adaptability, and a collaborative approach to achieving results.
Antipolo, Rizal
0
Year experience
0
Languages
0
Skills
Work Experience
Liquidator
- Process and reconcile cash advances issued to drivers and field personnel.
- Review and verify receipts, invoices, delivery documents, and other supporting records.
- Prepare and submit liquidation reports accurately and within required deadlines.
- Monitor outstanding liquidations and follow up with employees for incomplete documentation.
- Coordinate with the accounting and finance teams to ensure proper recording of expenses.
- Maintain organized filing of liquidation records for audit and compliance purposes.
- Identify discrepancies and resolve issues related to operational expenses.
- Generate reports on liquidation status, expense trends, and budget utilization.
- Ensure compliance with company policies and financial procedures.
Sales Executive Agent
- Look for big wholesale customers and assist them when they walk into the store
- Sell a minimum of 20k per person on each walk-in
- Handle page posting and marketing insights on company social media platforms
- Communicate with walk-in customers to increase sales
- Update customers regularly on product status and stock availability
Manager / Accountant
- Manage staff daily work and reports
- Handle office tasks for salary and monthly agent benefits
- Manage government paperwork and monthly tax payments
- Organize staff rotational schedules
- Set weekly meetings to improve teamwork effectiveness
Finance Agent
- Take calls and assist customers with Crypto handling
- Guide customers on depositing Crypto into wallets
- Manage Crypto currency accounts tracking wallet balances
- Assist in exchanging Crypto currency to Dollar
- Monitor Crypto graphs and track customer concerns
- Address customer issues related to Crypto currency
Operations Agent
- Respond to customer queries timely via email or chat
- Identify customer needs and assist with specific features
- Analyze and report application malfunctions
- Monitor social media complaints and provide assistance
- Communicate feature requests and workarounds with team
- Inform customers about new features and functionalities
- Follow up to ensure technical issues are resolved
- Gather and share customer feedback with team leader
- Assist in training junior Customer Support Representatives
Collection Specialist
- Review open accounts for collection efforts
- Make outbound collection calls professionally while maintaining customer relations
- Resolve client-billing problems and rescue delinquent accounts
- Collect payments according to due dates
- Identify delinquency issues and report to management
- Monitor assigned accounts and collection reports
- Provide timely follow-up on payment arrangements
- Send mail correspondence to encourage payments
- Email documents to accounts and follow up
Skills
Positive work attitudeSense of business ethicsGood communication and coordination skills.Strong attention to detail and accuracy.Team CollaborationComputer Proficiency (MS Office & Google Workspace)
Education
Negros Oriental State University
Saint Francis School La Libertad
Catbangen Central School
Languages
Filipino
Native
English
Advanced