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  "basics": {
    "name": "NKEM  UWANDULU",
    "label": "Senior Business Analyst",
    "summary": "Experienced Senior Business Analyst and Salesforce Administrator with a proven track record in requirements elicitation and business process improvement. Successfully led stakeholder workshops to define objectives and gather critical business requirements, while enhancing operational efficiency through automation and process mapping. Focused on delivering high-impact solutions that align with business goals, leveraging agile methodologies and data analysis. Known for exceptional stakeholder engagement and a commitment to driving organizational effectiveness.",
    "location": "Bedford, Bedfordshire, UK"
  },
  "work": [
    {
      "company": "Wiselead Company",
      "position": "Business Analyst / Salesforce Administrator",
      "startDate": "2023-01",
      "current": true,
      "highlights": [
        "Lead requirements elicitation through workshops, interviews and stakeholder engagement to identify business and user needs",
        "Evaluated existing processes to identify opportunities for improvement and automation, enhancing operational efficiency.",
        "Develop business requirements, user stories, acceptance criteria and process maps to guide solution delivery",
        "Coordinate stakeholders, developers and solution architects throughout the delivery lifecycle; support prioritisation based on value, feasibility and operational impact",
        "Model AS-IS and TO-BE workflows and coordinate User Acceptance Testing to validate solutions against requirements",
        "Support system implementation through training and change-adoption activities; produce reports and dashboards for operational and strategic decisions",
        "Contribute to CRM implementation and transformation programmes across multiple sectors"
      ]
    },
    {
      "company": "Bedford College",
      "position": "Computing Lecturer",
      "startDate": "2018-08",
      "current": true,
      "highlights": [
        "Work in a public-sector Further Education environment, supporting initiatives focused on learner outcomes and organisational effectiveness",
        "Engage with learners, curriculum managers and support teams to gather needs and identify service-improvement opportunities",
        "Analyse learner performance, attendance and engagement data to inform evidence-based decisions and targeted interventions",
        "Review processes and support implementation, testing and evaluation of educational initiatives, systems and digital solutions",
        "Conduct post-implementation reviews and benefits analysis; collaborate across teams to align initiatives with organisational objectives",
        "Gather learner feedback and apply user-centred approaches to improve learner experience and outcomes"
      ]
    },
    {
      "company": "Robson Moore",
      "position": "Business Analyst (Contract)",
      "startDate": "2022-10",
      "endDate": "2023-01",
      "highlights": [
        "Facilitated stakeholder workshops, discovery sessions and interviews to define business objectives and gather requirements",
        "Elicited, analysed and prioritised business and user requirements using MoSCoW techniques",
        "Created user stories and acceptance criteria for Agile delivery and quality assurance",
        "Developed process models and documented AS-IS/TO-BE workflows; conducted context, problem and options analysis to inform solution design",
        "Worked with business stakeholders and technical teams to validate requirements, refine backlogs and maximise delivery value",
        "Supported UAT, issue management and stakeholder sign-off; produced requirements documents, process maps and service specifications"
      ]
    }
  ],
  "education": [
    {
      "institution": "Federal University of Technology Akure",
      "degree": "Master of Technology",
      "field": "Computer Science"
    },
    {
      "institution": "University of Nigeria, Nsukka",
      "degree": "Bachelor of Science",
      "field": "Computer Science"
    }
  ],
  "skills": [
    "Requirements Elicitation",
    "Business Process Improvement",
    "Stakeholder Engagement",
    "Salesforce CRM",
    "User Story Mapping",
    "Agile Methodologies",
    "Data Analysis",
    "Change Management",
    "UAT Coordination",
    "Process Modelling",
    "MVP Definition",
    "Cross-functional Collaboration",
    "Requirements elicitation and management",
    "business and user needs analysis",
    "BRDs",
    "user stories",
    "acceptance criteria",
    "gap and root-cause analysis",
    "feasibility and options analysis",
    "BPMN",
    "AS-IS/TO-BE modelling",
    "process mapping",
    "workflow review",
    "automation",
    "benefits analysis",
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    "change impact",
    "business readiness"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "BCS Foundation Certificate in Business Analysis"
    },
    {
      "name": "Salesforce Certified Administrator"
    },
    {
      "name": "Salesforce Certified Associate"
    }
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      "Salesforce Certified Associate",
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    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Master's"
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