NKEM UWANDULU

Senior Business Analyst

Experienced Senior Business Analyst and Salesforce Administrator with a proven track record in requirements elicitation and business process improvement. Successfully led stakeholder workshops to define objectives and gather critical business requirements, while enhancing operational efficiency through automation and process mapping. Focused on delivering high-impact solutions that align with business goals, leveraging agile methodologies and data analysis. Known for exceptional stakeholder engagement and a commitment to driving organizational effectiveness.

Bedford, Bedfordshire, UK
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Language
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Skills
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Certifications
Work Experience
Business Analyst / Salesforce Administrator
Wiselead Company
Jan 2023 — Present
  • Lead requirements elicitation through workshops, interviews and stakeholder engagement to identify business and user needs
  • Evaluated existing processes to identify opportunities for improvement and automation, enhancing operational efficiency.
  • Develop business requirements, user stories, acceptance criteria and process maps to guide solution delivery
  • Coordinate stakeholders, developers and solution architects throughout the delivery lifecycle; support prioritisation based on value, feasibility and operational impact
  • Model AS-IS and TO-BE workflows and coordinate User Acceptance Testing to validate solutions against requirements
  • Support system implementation through training and change-adoption activities; produce reports and dashboards for operational and strategic decisions
  • Contribute to CRM implementation and transformation programmes across multiple sectors
Computing Lecturer
Bedford College
Aug 2018 — Present
  • Work in a public-sector Further Education environment, supporting initiatives focused on learner outcomes and organisational effectiveness
  • Engage with learners, curriculum managers and support teams to gather needs and identify service-improvement opportunities
  • Analyse learner performance, attendance and engagement data to inform evidence-based decisions and targeted interventions
  • Review processes and support implementation, testing and evaluation of educational initiatives, systems and digital solutions
  • Conduct post-implementation reviews and benefits analysis; collaborate across teams to align initiatives with organisational objectives
  • Gather learner feedback and apply user-centred approaches to improve learner experience and outcomes
Business Analyst (Contract)
Robson Moore
Oct 2022 — Jan 2023
  • Facilitated stakeholder workshops, discovery sessions and interviews to define business objectives and gather requirements
  • Elicited, analysed and prioritised business and user requirements using MoSCoW techniques
  • Created user stories and acceptance criteria for Agile delivery and quality assurance
  • Developed process models and documented AS-IS/TO-BE workflows; conducted context, problem and options analysis to inform solution design
  • Worked with business stakeholders and technical teams to validate requirements, refine backlogs and maximise delivery value
  • Supported UAT, issue management and stakeholder sign-off; produced requirements documents, process maps and service specifications
Skills
Requirements ElicitationBusiness Process ImprovementStakeholder EngagementSalesforce CRMUser Story MappingAgile MethodologiesData AnalysisChange ManagementUAT CoordinationProcess ModellingMVP DefinitionCross-functional CollaborationRequirements elicitation and managementbusiness and user needs analysisBRDsuser storiesacceptance criteriagap and root-cause analysisfeasibility and options analysisBPMNAS-IS/TO-BE modellingprocess mappingworkflow reviewautomationbenefits analysisservice improvementStakeholder managementworkshops and interviewschange impactbusiness readiness
Education
Master of Technology, Computer Science
Federal University of Technology Akure
Bachelor of Science, Computer Science
University of Nigeria, Nsukka
Certifications
BCS Foundation Certificate in Business Analysis
Salesforce Certified Administrator
Salesforce Certified Associate
Languages
English
Fluent
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