Nisreen Raidan

Data Entry, Customer Support & Quality Control

Experienced customer support and data entry professional with a strong track record in enhancing client satisfaction and operational efficiency. Successfully trained new hires, reducing onboarding time by 20%, while consistently managing customer support cases and conducting quality control checks to maintain high standards. Committed to delivering accurate data management and exceptional customer experiences, leveraging advanced problem-solving and organizational skills. Known for a proactive approach and attention to detail, ensuring positive interactions in fast-paced environments.

[email protected] 96176180534 Beirut
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Year experience
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Languages
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Skills
Work Experience
Sales & Customer Service Officer
C-Brands
Jul 2022 — Sept 2023Beirut
  • . Greeted customers with enthusiasm and a delightful attitude, consistently receiving positive feedback.
  • . Assisted customers with purchases, returns, and exchanges, contributing to a welcoming shopping experience.
  • . Collaborated with team members, enhancing team performance and boosting sales efficiency.
Contact Center & Customer Service Agent
Smart Source
Sept 2023 — Jan 2025WFP, Beirut
  • . Employed a proactive, problem-solving approach to accurately identify and resolve beneficiaries' needs
  • . Facilitated efficient troubleshooting and resolved customer issues while delivering precise information to address inquiries
  • . Delivered timely follow-ups and support to enhance overall customer satisfaction
  • . Proactively pursued and resolved outstanding customer inquiries to ensure complete resolution
  • . Managed inbound and outbound customer calls while meticulously maintaining accurate records in SugarCRM
  • . Addressed beneficiary inquiries by consistently providing accurate and relevant information
Data Entry Specialist
Bio Swiss Group
Dec 2025 — PresentCurrentBeirut
  • . Validated data accuracy, ensuring records remained current and comprehensive
  • . Organized and maintained customer profiles to enhance operational efficiency
  • . Managed data integrity by eliminating duplicates and correcting inaccuracies
  • . Entered, updated, and maintained customer data in Waves CRM system with high attention to accuracy and confidentiality
Customer Support & Quality Control
Markit
Sep 2025 — PresentCurrentFurn el chebbak
  • . Managed customer support cases via phone, chat, and in-app channels, ensuring swift and effective resolution of service issues
  • . Executed quality control checks on orders, delivery processes, and merchant interactions to uphold exceptional customer satisfaction standards
  • . Communicated recurring system and process issues to relevant departments, driving root-cause solutions and minimizing repeat incidents
  • . Contributed to monitoring and sustaining KPIs related to customer experience, delivery performance, and quality control metrics
Skills
Typing SpeedExcellent Attention to DetailCommunication SkillsOrganizational and Time Management SkillsAbility to Research and Collect DataEmpathyProblem SolvingActive ListeningPatienceAdaptabilityCustomer Relationship Management (CRM): Waves CRM - Sugar CRM
Education
Bachelor's degree, Social work
Modern University for Business and Science (MUBS)
2020 — 20223.3 / 4.0
  • 2019 – 2020 : Psychology - Lebanese University | LU
  • 2016 – 2019 : Socio-Economic Baccalaureates - Rashaya High School
Certifications
Certificate of Participation in a webinar “Autism: it is not a disability: it is a different ability”
Certificate of participation in a webinar “Elderly Mental Health”
ICDL Certificate of fundamentals of Computer Systems & applications
Certificate of participation in “Caring communities of community building – envisioning a different future” at FHWS University
Languages
Arabic
Native
English
Intermediate
French
Intermediate
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