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    "name": "Nidhi Goel",
    "label": "Operations & Procurement Analyst",
    "email": "nidhihgoel@gmail.com",
    "summary": "Result-oriented Banking Operations & backend professional with 10+ years of core experience at Barclays across Global Vendor Onboarding, Risk & Compliance (KYC/AML), Financial Case Management, and Process Optimization. Proven track record of managing high-volume backend workflows, conducting rigorous due diligence, and ensuring 100% regulatory compliance within strict timelines. Adept at collaborating with global stakeholders, resolving workflow bottlenecks, and driving process efficiencies.",
    "location": "Noida"
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  "work": [
    {
      "company": "Barclays",
      "position": "Process Advisor – Digital & Retail Banking Operations",
      "startDate": "2014-09",
      "endDate": "2018-01",
      "highlights": [
        "Managed escalated operational exceptions and complex banking transactions, consistently exceeding target process KPIs.",
        "Partnered with cross-functional teams to resolve operational bottlenecks and drive elevated service delivery standards."
      ]
    },
    {
      "company": "Barclays",
      "position": "Asset Servicing Advisor – Multi-Client Services",
      "startDate": "2018-01",
      "endDate": "2020-06",
      "highlights": [
        "Managed high-volume Customer Due Diligence (CDD) and documentation verification for new and existing foreign currency accounts.",
        "Analyzed client documentation to mitigate potential risk exposure and ensure full alignment with regulatory and KYC frameworks."
      ]
    },
    {
      "company": "Barclays",
      "position": "Analyst – Business Banking Recoveries (BFA)",
      "startDate": "2020-06",
      "endDate": "2022-07",
      "highlights": [
        "Processed complex recovery claims for government assistance on defaulted business banking loans, increasing daily processing throughput.",
        "Audited financial claim data, resolved remediation cases, and maintained strict operational quality controls.",
        "Cross-trained colleagues to enhance overall team capability and minimize processing errors."
      ]
    },
    {
      "company": "Barclays",
      "position": "Senior Analyst – Procurement Operations",
      "startDate": "2022-07",
      "endDate": "2023-05",
      "highlights": [
        "Led end-to-end global vendor onboarding operations, performing rigorous KYC/AML screening, Sanctions checks, and Anti-Bribery Compliance (ABC) controls.",
        "Managed complex vendor data validation and documentation audits to mitigate third-party risk exposure.",
        "Structured due diligence procedures that significantly improved onboarding efficiency and supported seamless global procurement operations.",
        "Partnered with global stakeholders to deliver time-sensitive ad-hoc operational reports and process enhancements."
      ]
    },
    {
      "company": "Barclays",
      "position": "Customer Specialist Support – Digital Operations & Case Resolution",
      "startDate": "2024-06",
      "current": true,
      "highlights": [
        "Managed and resolved high-volume, complex financial cases and account anomalies across digital Amazon Barclaycard, Barclaycard & Retail Banking platforms, ensuring strict regulatory compliance.",
        "Streamlined backend workflows and analyzed queue trends, resulting in a significant reduction in process turnaround time (TAT) and operational error rates.",
        "Collaborated with cross-functional technical teams to troubleshoot operational gaps, manage employee records, and ensure adherence to data privacy policies.",
        "Coached and mentored team members on operational best practices to improve overall team productivity and delivery consistency."
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    }
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  "education": [
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      "institution": "IGNOU, Delhi",
      "degree": "Master of Commerce (M.Com)",
      "startDate": "2020",
      "endDate": "2022",
      "score": "60%"
    },
    {
      "institution": "JSSATE (was affiliated to Guru Gobind Singh Indraprastha University, Delhi)",
      "degree": "Bachelor of Business Administration (BBA - CAM)",
      "startDate": "2007",
      "endDate": "2011",
      "score": "61%"
    }
  ],
  "skills": [
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    "Vendor Due Diligence",
    "End-to-End Case Management",
    "Process Improvement",
    "Workflow Optimization",
    "KYC/CDD Frameworks",
    "AML Screening",
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    "yearsOfExperience": 12,
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