Nidhi Goel

Operations & Procurement Analyst

Result-oriented Banking Operations & backend professional with 10+ years of core experience at Barclays across Global Vendor Onboarding, Risk & Compliance (KYC/AML), Financial Case Management, and Process Optimization. Proven track record of managing high-volume backend workflows, conducting rigorous due diligence, and ensuring 100% regulatory compliance within strict timelines. Adept at collaborating with global stakeholders, resolving workflow bottlenecks, and driving process efficiencies.

[email protected] Noida
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Years experience
0
Skills
0
Certifications
Work Experience
Process Advisor – Digital & Retail Banking Operations
Barclays
Sep 2014 — Jan 2018
  • Managed escalated operational exceptions and complex banking transactions, consistently exceeding target process KPIs.
  • Partnered with cross-functional teams to resolve operational bottlenecks and drive elevated service delivery standards.
Asset Servicing Advisor – Multi-Client Services
Barclays
Jan 2018 — Jun 2020
  • Managed high-volume Customer Due Diligence (CDD) and documentation verification for new and existing foreign currency accounts.
  • Analyzed client documentation to mitigate potential risk exposure and ensure full alignment with regulatory and KYC frameworks.
Analyst – Business Banking Recoveries (BFA)
Barclays
Jun 2020 — Jul 2022
  • Processed complex recovery claims for government assistance on defaulted business banking loans, increasing daily processing throughput.
  • Audited financial claim data, resolved remediation cases, and maintained strict operational quality controls.
  • Cross-trained colleagues to enhance overall team capability and minimize processing errors.
Senior Analyst – Procurement Operations
Barclays
Jul 2022 — May 2023
  • Led end-to-end global vendor onboarding operations, performing rigorous KYC/AML screening, Sanctions checks, and Anti-Bribery Compliance (ABC) controls.
  • Managed complex vendor data validation and documentation audits to mitigate third-party risk exposure.
  • Structured due diligence procedures that significantly improved onboarding efficiency and supported seamless global procurement operations.
  • Partnered with global stakeholders to deliver time-sensitive ad-hoc operational reports and process enhancements.
Customer Specialist Support – Digital Operations & Case Resolution
Barclays
Jun 2024 — Present
  • Managed and resolved high-volume, complex financial cases and account anomalies across digital Amazon Barclaycard, Barclaycard & Retail Banking platforms, ensuring strict regulatory compliance.
  • Streamlined backend workflows and analyzed queue trends, resulting in a significant reduction in process turnaround time (TAT) and operational error rates.
  • Collaborated with cross-functional technical teams to troubleshoot operational gaps, manage employee records, and ensure adherence to data privacy policies.
  • Coached and mentored team members on operational best practices to improve overall team productivity and delivery consistency.
Skills
Procurement OperationsVendor Due DiligenceEnd-to-End Case ManagementProcess ImprovementWorkflow OptimizationKYC/CDD FrameworksAML ScreeningSanctions & ABC ChecksFraud AwarenessBanking RegulationsStakeholder ManagementTeam WorkCross Functional CollaborationAdvanced MS ExcelData ValidationReport GenerationMS Office CopilotBusiness Intelligence
Education
Master of Commerce (M.Com)
IGNOU, Delhi
2020 — 202260%
Bachelor of Business Administration (BBA - CAM)
JSSATE (was affiliated to Guru Gobind Singh Indraprastha University, Delhi)
2007 — 201161%
Certifications
Risk and Controls
Learning Lab
Excel Data Analysis
Career Ninja
Fundamentals of Digital Marketing
Google Digital Garage
Fashion Designing
Satyam Fashion Institute
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