Nicoleta Bordanc

Supports customers across sales, service and retail settings with helpfull communication and reliable problem solving. Processes transactions, resolves issues and mantains accurate information to protect customer trust and service quality. Adapts quickly to changing demands while keeping a professional approach in every interaction.

Sheffield
0+
Years experience
0
Languages
0
Skills
Work Experience
Telemarketer
Voice MarketingSheffield, South Yorkshire
Sep 2016 — Nov 2021
  • Resolved customer issues swiftly, enhancing product sales and addressing service challenges effectively
  • Boosted customer satisfaction by delivering friendly, informative, and helpful service consistently
  • Scheduled appointments with interested customers, optimizing time management according to availability
  • Managed a high volume of calls daily, demonstrating professionalism and patience in every interaction
  • Complied with company policies and guidelines on customer privacy, reinforcing customer trust and loyalty
  • Leveraged detailed product knowledge to advise customers competently and enhance their purchasing decisions
  • Actively listened to customers, responding effectively to demonstrate genuine interest and understanding
Warehouse Order Picker
Waitrose & PartnersChatham, Kent
Dec 2015 — Mar 2016
  • Executed precise picking and packing of customer orders, consistently achieving daily productivity targets
  • Maintained a clean, organized, and hazard-free warehouse environment to ensure optimal safety standards
  • Reported missing or damaged items to management, swiftly resolving stock discrepancies to uphold production efficiency
  • Cultivated strong working relationships with colleagues, collaboratively troubleshooting and resolving operational challenges
Customer Sales Assistant
Fashion SRLCaransebes, Caras-Severin
Apr 2014 — Nov 2015
  • Guided customers in product selection, delivering tailored advice to fulfill their unique needs
  • Executed sales transactions with precision, efficiently managing cash and card payments
  • Maintained pristine shelves through strategic visual merchandising and organization
  • Welcomed customers enthusiastically, promoting current promotions and expertly advising on product choices
  • Restocked items strategically and organized displays to enhance professional presentation
  • Oversaw stock levels on the shop floor, ensuring product availability and maintaining an orderly display
Customer Service Cashier
KauflandCaransebes, Caras-Severin
Sep 2011 — Mar 2014
  • Delivered exceptional customer service by swiftly addressing inquiries and providing tailored assistance
  • Executed payment processing through cash and card to finalize transactions efficiently
  • Handled refunds and exchanges at the customer service desk, ensuring customer satisfaction
  • Enforced company policies and procedures during transactions, cultivating trust and integrity
  • Contributed to inventory management by supporting stock takes and product ordering processes
  • Recommended products aligned with customer needs and preferences, enhancing their shopping experience
  • Maintained up-to-date knowledge of current sales promotions and store policies, delivering accurate information to customers
Skills
can use Microsoftgood communication skillsteamworkadaptability in different enviromentsable to keep calm in difficult situations
Education
Bachelor of Social Works, Social Care
Eftimie Murgu University
2006 — 2010
Languages
Romanian
Native
Spanish
Intermediate
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